Kalysha Francis
Bolton
Summary
Experienced professional with a passion for advancing skills and knowledge. Eager to secure a full-time or part-time role with growth opportunities. Committed to delivering high-quality results and exceeding expectations in a dynamic team environment. Seeking a position to apply expertise and continue professional growth.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
06.2021 - Current
- Preparing and serving hot and cold drinks, such as coffee, tea, artisan as well as specialty drinks
- Assisting the store manager in executing store operations during scheduled Shifts
- Deploying partners and delegating tasks so that partners maintain the Starbucks Experience
- Ability to lead teams, manage inventory, and provide excellent customer service
- Ordering, receiving, and processing
Hostess/ Server
Jack Astors
02.2023 - 04.2025
- Helping guests choose food and beverages offered by the restaurant
- Prepare restaurant tables with special attention to sanitation and order
- Take and serve orders
- Manage reservations
- Escort guests to assigned dining or bad areas
- Greet guests upon their arrival and departure
- Provide accurate wait times and monitor waiting lists
- Clean and bus tables as needed to assist servers
Host/Server
Buffalo Wild Wings
08.2022 - 04.2023
- Serviced guests with food and beverage requests in a timely, professional, friendly manner.
- Took advantage of excellent menu knowledge to advise customers and upsell menu items when possible
- Ensured all tables and silverware were placed neatly and everything was tidy and clean at all times
Sales Associate
Pandora
12.2022 - 03.2023
- Meeting company sales goals by utilizing sales techniques
- Perform various sales and register transactions, as well as processing money
- Maintain knowledge of current sales and promotions
- Drive sales through engagement of customers, suggestive selling and sharing product knowledge
Styles Advisor
Aritzia Vaughan Mills
06.2022 - 11.2022
- Identify clients' needs and help them find clothing items that fit their body type
- Provide product details, including fabrics, wash care instructions, prices and discounts
- Ensure proper product presentation and stock replenishment
- Remember loyal customers names, sizes and preferences and maintain friendly relationships
Seasonal Customer Service Rep
LCBO
12.2020 - 01.2021
- Handled stock
- Operated computerized cash registers
- Assisted customers with placements of orders, refunds, or exchanges
- Sold products and services
- Resolved customer complaints via phone, or email
Banquet Server
The Doctor’s House
06.2017 - 10.2017
- Serve and assist guests upon request
- Set up and close down events
- Clean and prepare tables
Education
Bachelor of Applied Science - Community Social Services
Guelph-Humber
Ontario Secondary School Diploma - undefined
01.2019
Skills
- Customer Service Skills
- Professionally dealt with customer problems
- Developed great communication skills through spoken interaction with customers
- Assessed customer inquiries and effectively processed their requests (answered questions, gave directives as to where items would be)
- Interpersonal Skills
- Possesses the ability to interact well with diverse individuals
- Obtains excellent conflict resolution skills in the event of customer dissatisfaction
- Effectively participates in active listening
- Dining experience coordination
- Served food to guests
- Helped other service staff clean and set up dining hall
- Took orders upon request (take plates after client was finished eating, ect)
HIGHLIGHTS OF QUALIFICATIONS
- Hard working and reliable attitude
- Possesses ability to problem solve efficiently
- Friendly, outgoing, and charismatic personality
- Very punctual and great time management skills
- Communicates and interacts well with others
Timeline
Hostess/ Server
Jack Astors
02.2023 - 04.2025
Sales Associate
Pandora
12.2022 - 03.2023
Host/Server
Buffalo Wild Wings
08.2022 - 04.2023
Styles Advisor
Aritzia Vaughan Mills
06.2022 - 11.2022
Shift Supervisor
Starbucks
06.2021 - Current
Seasonal Customer Service Rep
LCBO
12.2020 - 01.2021
Banquet Server
The Doctor’s House
06.2017 - 10.2017
Ontario Secondary School Diploma - undefined
Bachelor of Applied Science - Community Social Services
Guelph-Humber
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