Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalyn Carleton

Toronto,Canada

Summary

Proactive, friendly specialist dedicated to meeting and exceeding expectations at every interaction. Timely and professional with extraordinary communication skills and ability to build and cultivate relationships to drive business retention. Adaptable to change and can work under pressure all while getting the job done.

Overview

13
13
years of professional experience

Work History

Partner Support Specialist

Shopify
06.2017 - Current
  • Improved overall partner experience by conducting thorough assessments of internal processes and making necessary adjustments for better efficiency.
  • Engaging in organic human conversations with developers in the Shopify Partner program via chats and emails to help resolve all inquiries in a timely manner.
  • Work with third party integrations to offer solutions to merchants utilizing the platform for their websites, including Meta + Google tooling.
  • Offering support to internal teams via Slack to ensure all interactions via our support advisor team are meeting quality standards and providing accurate information.
  • Auditing our internal resources to ensure info is up to date.
  • Mentoring our new hires via shadowing and training sessions.
  • Conducted regular check-ins with partners to gather feedback and assess their level of satisfaction with the company''s services.
  • Established rapport with key stakeholders among our partners organizations, enabling productive collaborations that benefited all parties involved.

Matchmaker

Toronto Matchmakers
11.2016 - 06.2017
  • Utilized data analysis tools to evaluate the success rate of matches, refining matchmaking processes accordingly.
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Schedule and confirm appointments for clients.
  • Managed client expectations realistically while maintaining an optimistic outlook on their prospects for love.
  • Collaborated with fellow matchmakers for improved service delivery and better client outcomes.
  • Plan, administer and control budgets for contracts and supplies.
  • Managed new client database / created new leads.
  • Operate cash register, collect payments and make change for all cash transactions.

Retail Sales Representative

Winners
12.2010 - 02.2013
  • Increased sales by offering advice on purchases and promoting additional products.
  • Remained informed and updated on current promotions and sales, security protocols, exchange policies and payment policies.
  • Assisted customers with locating and choosing merchandise in store departments.
  • Assisted customers in navigating the store layout, efficiently locating desired products for prompt purchasing decisions.
  • Contributed to a welcoming store environment by maintaining cleanliness, organization, and up-to-date visual displays.
  • Trained new employees on company policies, sales techniques, and product information for seamless staff integration.

Education

Event Planning Course, Principles of Conference and Meeting Planning Course & Hospitality Marketing Course -

Seneca College
Toronto, Canada
12.2015

Business Administration -

George Brown College
Toronto, Canada
04.2013

Skills

  • Adaptable To Change
  • Solution Oriented
  • Team Player
  • Time Management
  • Critical Thinking
  • Relationship Building
  • Training and mentoring

Timeline

Partner Support Specialist

Shopify
06.2017 - Current

Matchmaker

Toronto Matchmakers
11.2016 - 06.2017

Retail Sales Representative

Winners
12.2010 - 02.2013

Event Planning Course, Principles of Conference and Meeting Planning Course & Hospitality Marketing Course -

Seneca College

Business Administration -

George Brown College

Similar Profiles

CREATE PROFILE
Kalyn Carleton