Kalyan Bikram Chaudhary
Halifax,NS
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Education professional with rich background in school operations and program coordination. Known for fostering collaborative environments and driving successful educational initiatives. Reliable team player with strong ability to adapt to changing needs, ensuring smooth operations and positive outcomes. Proficient in organizational management and effective communication.
Overview
11
11
years of professional experience
Work History
Shift Manager
Burger King
11.2024 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Costumer Service Representative
NMB Bank
01.2023 - 08.2024
- Cross-trained and provided backup support for organizational leadership.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Investigated and resolved customer inquiries and complaints quickly.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Chef
Tawa Grill
02.2023 - 01.2024
- Placed orders to restock items before supplies ran out.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Maintained well-organized mise en place to keep work consistent.
School Coordinator
Budhanilkantha School
01.2014 - 01.2023
- Oversaw facility upgrades, securing necessary funding and coordinating construction efforts efficiently while minimizing disruptions to daily operations.
- Managed budgets and allocated funds effectively for various school programs and projects.
- Mentored new teachers, providing support and guidance that contributed to their professional growth.
- Adapted policies to ensure compliance with changing state education regulations, maintaining the school''s high standards of operation.
- Streamlined communication between staff and parents by implementing a user-friendly online platform.
- Enhanced school programs by collaborating with teachers, administrators, and parents to identify areas for improvement.
- Observed teachers, documented activities and implemented improvement plans to optimize classrooms.
Education
Bachelor of Science - Science
Nightingale International School
Nepal08-2009
High School - Accounting
NSCC
Nepal Ktm 02-2023
Skills
- Food safety and sanitation
- Knife Skills
- Cooking techniques
- Organizational abilities
- Teacher Training
- Policy establishment
- Scheduling expertise
- Time Management
- Problem-Solving
- Multitasking Abilities
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Data Entry
- Customer Relations
- Money handling abilities
- Microsoft Excel
- Professional telephone demeanor
- Scheduling
- Decision-making
- Friendly, positive attitude
- Organization and time management
- Calm under pressure
Languages
English
Full Professional
English
Professional Working
Timeline
Shift Manager
Burger King
11.2024 - Current
Chef
Tawa Grill
02.2023 - 01.2024
Costumer Service Representative
NMB Bank
01.2023 - 08.2024
School Coordinator
Budhanilkantha School
01.2014 - 01.2023
Bachelor of Science - Science
Nightingale International School
High School - Accounting
NSCC
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