Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
References
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Kalvin Chung

Kalvin Chung

Los Angeles

Summary

Professional with over 10 years of leadership experience in customer-centric roles and 2+ years as a QA Tester at Blizzard Activision Studios. Proficient in system analysis, software bug documentation, and collaboration with developers to enhance product quality. Expertise in project coordination and both manual and automated testing processes. Recognized for strong problem-solving skills, meticulous attention to detail, and effective integration of people, processes, and technology.

Overview

12
12
years of professional experience

Work History

Head Bartender

Nin Hao
Prospect Heights
08.2024 - 08.2025
  • Oversaw daily bar operations, inventory management, and compliance with health & safety regulations.
  • Partnered with distributors and sommeliers to create seasonal cocktail menus and drive bar promotions.
  • Led team of bartenders to consistently exceed sales goals and deliver exceptional guest experiences.

Barback/Bartender

Harriet's Lounge
Brooklyn
04.2023 - 08.2024
  • Supported bartenders by restocking supplies and maintaining a clean, efficient bar.
  • Crafted classic cocktails, memorized guest preferences, and provided personalized service.
  • Ensured smooth FOH/BOH communication in a fast-paced lounge environment.

Server/Food-Runner

Decibel Sake Bar
Manhattan
09.2021 - 02.2023
  • Guided guests through Japanese sake and cuisine pairings, enhancing guest knowledge and satisfaction.
  • Collaborated with the team to maintain a positive, high-energy atmosphere and resolve guest concerns.
  • Assisted in daily service operations, including table turnover, POS transactions, and guest relations.

QA Tester

Blizzard Activision Studios
Eagan
06.2019 - 08.2021
  • Identified and documented game-breaking bugs, glitches, and performance issues across multiple video game titles.
  • Collaborated in a team-oriented environment to execute daily test plans and meet weekly goals.
  • Assisted in delegating tasks to team members based on individual strengths and project needs.
  • Strengthened skills in communication, organization, and adaptability while supporting team leads.
  • Developed conflict resolution strategies and maintained a goal-focused approach in fast-paced testing cycles.

Bartender

Gay 90's Nightclub
Minneapolis
01.2017 - 06.2019
  • Prepared high-volume orders in a fast-paced nightclub environment with accuracy and efficiency.
  • Enforced safety regulations and alcohol compliance while maintaining strong guest relationships.

Server/Barback/Bartender

Great China
Arden Hills
01.2011 - 10.2016
  • Delivered consistent guest satisfaction by resolving complaints and maintaining a positive atmosphere.
  • Trained in classic cocktails and beer knowledge; managed POS transactions and bar inventory.

Education

Bachelor of Arts - International Affairs

University of Minnesota
Minneapolis, MN
Minneapolis, MN

Skills

  • Microsoft Office proficiency
    Data visualization
    Communication expertise
  • Digital engagement tactics
  • Basic Java programming
  • Interpersonal communication
  • Different aspect: behavior encouragement
  • Time management strategies
  • Strategic organization
  • Project management
  • Conflict resolution
  • Data analysis and projection
  • Documentation management
  • Detail-oriented focus
  • Performance analysis
  • Automation testing
  • Cross-functional team collaboration
  • Bug tracking
  • Test case design
  • Staff development
  • Task prioritization

Accomplishments

  • Benjamin A. Gilman International Scholarship and Keith Sherin Global Leaders Scholarship recipient (2015).
  • Studied abroad in Salamanca, Spain; gained cross-cultural communication and adaptability skills.
  • Internship with Insieme Italian Camp (2018): supported educational programming and cultural exchange.
  • Extensive international travel experience, including backpacking across Europe and the Middle East (2018–2019).
  • MAEOPP Scholarship 2015
  • U Promise Scholarship 2015

Affiliations

  • Dancing
  • Mountain biking
  • Hiking
  • Gaming (YouTube content creation)
  • 3D design with Blender
  • Cooking
  • Music production with BandLab

Timeline

Head Bartender

Nin Hao
08.2024 - 08.2025

Barback/Bartender

Harriet's Lounge
04.2023 - 08.2024

Server/Food-Runner

Decibel Sake Bar
09.2021 - 02.2023

QA Tester

Blizzard Activision Studios
06.2019 - 08.2021

Bartender

Gay 90's Nightclub
01.2017 - 06.2019

Server/Barback/Bartender

Great China
01.2011 - 10.2016

Bachelor of Arts - International Affairs

University of Minnesota

References

References available upon request.

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Kalvin Chung