KALU SUNDAY UKACHUKWU
Summary
- Supervised a team of 30 operations service representatives, resulting in a 25% increase in customer satisfaction ratings
- Developed and implemented a new customer service training program, which improved customer service quality by 40%
- Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
25
25
years of professional experience
1
1
Certification
Work History
BUSINESS GATE OPERATIONS SUPERVISOR
MICURA SERVICEC LIMITED/APM TERMINAL
01.2015 - Current
- Duties include; Supervising the Inbound Operations Outbound Operations, Barge Operations, Back Gate Operations and Rail Operations.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Achieved results by working with staff to meet established targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Maintained compliance with company policies, objectives, and communication goals.
INSPECTION CLERK
GPC GLOBAL LIMITED, APM TERMINALS
Lagos, Lagos State
01.2013 - 01.2015
- Inspection of all Containers such as import, export and empties and subsequently carrying out remarks.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Monitored office supplies and made arrangements for restocking of low-stock items.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Examination Clerk
NIGERIA PORT AUTHORITY, NPA
01.2000 - 01.2013
- Stuffing and Un-stuffing of Goods items
- Examining with Custom.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Education
WHAREHOUSE SAFETY: HAZARD AND SAFETY MANAGEMENT
ONLINE COURSES
WHMIS
ONLINE COURSES
FIRST AID PROCEDURES IN WORKPLACES
ONLINE COURSES
SITE MANAGEMENT SAFETY TRAINING SCHEME (SMSTS)
ONLINE COURSES
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Priority management
- Operations Management
- Strategic Planning
- Employee Motivation
- Frontend and Backend web developer (learner)
- Business administration
- Folklift operator
Certification
- CERTIFICATE OF RECOGNITION.MOST OUTSTANDING MICURA INSPECTION CLERK., NIGERIA MARITIME AND ADMINISTRATION SAFETY AGENCY.
- CERTIFICATE OF PROFICIENCY. SAFETY AND HEALTH IN MODERN CARGO HANDLING OPERATION.
- CERTIFICATE OF COMPETENCY: POWER INDUSTRIAL TRUCK/FORKLIFT OPERATOR
Languages
English
Igbo
Interests
Frontend and Backend web developer
Timeline
BUSINESS GATE OPERATIONS SUPERVISOR
MICURA SERVICEC LIMITED/APM TERMINAL
01.2015 - Current
INSPECTION CLERK
GPC GLOBAL LIMITED, APM TERMINALS
01.2013 - 01.2015
Examination Clerk
NIGERIA PORT AUTHORITY, NPA
01.2000 - 01.2013
WHAREHOUSE SAFETY: HAZARD AND SAFETY MANAGEMENT
ONLINE COURSES
WHMIS
ONLINE COURSES
FIRST AID PROCEDURES IN WORKPLACES
ONLINE COURSES
SITE MANAGEMENT SAFETY TRAINING SCHEME (SMSTS)
ONLINE COURSES
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