Kalthoum Ayed
Ottawa,ON
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Produce Clerk
Mid-East Food Centre
10.2023 - Current
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
Judicial Secretary
Yassine Gaaloul
03.2022 - 08.2023
- Enhanced court efficiency by managing daily schedules, appointments, and meetings for the judge.
- Streamlined judicial processes by organizing and maintaining case files and legal documents.
- Expedited communication between parties with timely preparation and distribution of correspondence.
- Ensured accurate record-keeping, diligently tracking court orders, rulings, and decisions.
- Maintained strict confidentiality in handling sensitive information related to cases and litigants.
- Organized files for court proceedings.
Call Center Representative
Teleperformance Sousse
07.2022 - 11.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
Education
Bachelor of Social Science - Criminology
University of Ottawa
Ottawa, ON04.2027
Skills
- Temperature Logging
- Quality Control
- Display Setup
- Customer Service
- Food Safety Compliance
- Written and Oral Communication
- Product Pricing
- Training and Mentoring
- Packaging and Labeling
- Cleaning Procedures
- Cleanliness and Sanitation
- Quality Inspections
- Positive Attitude
Languages
English
Full Professional
French
Native or Bilingual
Arabic
Native or Bilingual
Dutch
Elementary
Certification
- certificate of participation in a debate about the coexistence held on 20-02-2022 with Mrs Olfa Youssef
- 2nd place certificate of excellent participation in the regional forum for literary creativity in preparatory schools and high schools in 21-10-2022
- 3rd place certificate of participation in the open national de Taekwondo (POOMSEE) in 04-02-2020
- accelerated training certificate in dutch by the director of "l'école des Langues et d'Informatique pour tous" in 24-07-2020
voluntary work
- certificate for animating the regional education day celebration supervised by the governor Nabil Ferjani, 11-08-2022
- National general secretary of the national coordination of the club of change Tunisia (COC), 2021-2022
- General secretary of the club of change (COC) 2021-2022
- Team member of the lions club Sousse el Medina tunisia 2021-2022
- certificate of volunteer work in providing writing service for baccalaureate students at the Institute for the Blind in Sousse Tunisia, June session 2021
Timeline
Produce Clerk
Mid-East Food Centre
10.2023 - Current
Call Center Representative
Teleperformance Sousse
07.2022 - 11.2022
Judicial Secretary
Yassine Gaaloul
03.2022 - 08.2023
Bachelor of Social Science - Criminology
University of Ottawa
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