Kalten Gane
Edmonton
Summary
Dynamic Lead Technician with a proven track record at Steam Dry Canada, excelling in quality control and customer interaction. Recognized for implementing innovative procedures that enhanced operational efficiency. Adept at troubleshooting and preventive maintenance, while fostering teamwork and training new staff to uphold safety compliance and achieve high-quality results.
Overview
8
8
years of professional experience
Work History
Lead Technician/Sales Associate
Steam Dry Canada
04.2022 - 12.2024
- Planned, scheduled, and delegated daily work/support to a team of employees in various roles and provinces.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Operated Vac trucks, fork trucks,front end loaders, automatic and manual transmission vehicles.
- Recognized as a top performer consistently among peers resulting in company wide recognition and alterations of company wide procedures to my own methods and procedures.
- Conducted quality inspections of completed work, ensuring compliance with established standards and specifications in 4 provinces.
- Performed troubleshooting, diagnosis and repairs on various malfunctioning company vehicles and equipment.
- Inspected and tested equipment to locate worn and damaged parts.
- Consistently maintained records and created preventative maintenance programs for multiple locations.
- Attended sales and technical training in Ohio, Vancouver and Alberta.
- Generated new business opportunities through cold calling,upsales and networking events, expanding the agency''s reach within the community.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Construct and assemble new Vac trucks for various locations in different provinces and deliver within a short amount of time and notice utilizing local suppliers for materials.
- Updated knowledge regularly on emerging technologies within the furnace industry, staying ahead of competitors'' capabilities and offering cutting-edge solutions to customers'' needs.
- Served as a reliable point of contact for clients experiencing technical difficulties, promptly addressing concerns to ensure satisfaction and prevent costly downtime while at the same time increasing company profits.
Apprentice Heavy Equipment Technician
TIP Fleet Services
01.2017 - 04.2022
- Improved shop efficiency by maintaining a clean and organized workspace.
- Worked flexible hours across night, weekend, and holiday shifts across Alberta.
- Safeguarded workplace safety through strict adherence to safety guidelines and protocols during repairs and maintenance tasks.
- Helped maintain company reputation with excellent work ethic, positive attitude, and strong commitment to customer satisfaction when dealing with new or existing clients.
- Collaborated with other technicians to diagnose complex mechanical issues accurately.
- Trained and mentored new personnel hired to fulfill various roles due to my ability to clearly and positively communicate well with my coworkers.
- Provided guidance and resources to employees to maintain safety procedures and enhance protection while being part of the JHSA.
- Conducted safety meetings Bi-weekly, keeping up with industry safety standards and maintaining knowledge fresh and up to date for all new and current employees.
- Performed various welding techniques such as MIG, TIG, and stick welding to accomplish diverse tasks across multiple projects.
- Demonstrated versatility in handling various types of metals including aluminum, stainless steel, carbon steel while producing high-quality results consistently.
- Skilled at working independently and collaboratively in a team environment as day to day repairs differed in location due to breakdowns on the road or lease site.
Education
High School Diploma -
WP. Wagner
Edmonton, AB07-2012
Skills
- Testing and repair
- Mechanical aptitude
- Issue resolution
- Attention to detail
- Quality control
- Preventive Maintenance
- Works Well Under Pressure
- Written/Verbal communication
- Team Training
- Customer interaction
- Installation and repair
- Safety compliance
Accomplishments
- Awarded "Rumi superstar" (Atco gas) and I was top 3 in every competition that was set up.
- Highest reviewed Technician in the company to date either through google reviews or internal company customer satisfaction surveys. Above 90% customer service rating.
- Supervised team of 6 staff members in our own location but as I conducted repairs and worked in our other locations/provinces, the number of employees I oversaw was subject to change.
- Exceeded monthly quota every month resulting in bonuses and company wide recognition consistently.
- Highest employee retention of any location due to the positive work environment, employee support and a firm but fair attitude when having to discipline or direct co-workers.
Languages
English
Full Professional
Timeline
Lead Technician/Sales Associate
Steam Dry Canada
04.2022 - 12.2024
Apprentice Heavy Equipment Technician
TIP Fleet Services
01.2017 - 04.2022
High School Diploma -
WP. Wagner
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