Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Kalsi Simranjit Kaur

Mississauga,ON

Summary

Motivated professional offering progressive sales and marketing experience. Results-oriented and energetic with unsurpassed interpersonal and communication strengths. Productive, hardworking and known for consistent performance against target sales goals and customer service expectations.

Overview

2
2
years of professional experience

Work History

Member Support Associate

CAA Club Group
02.2023 - 01.2024
  • Utilized customer feedback to improve product offerings.
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Trained and mentored junior staff on customer service strategies and techniques.
  • Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.

Customer Service Representative

BMN Infotech Private Limited
01.2022 - 11.2022
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Communicate effectively over the telephone with sensitivity and tact, respond to adverse situations (e.g., irate customers, high call volumes), and make sound judgment calls
  • Respond to customer inquiries promptly and accurately with a high level of professionalism
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Education

High School Diploma -

Niagara College
Welland, ON
04.2024

High School Diploma -

Guru Nanak Dev University
Amritsar, Punjab, India
04.2022

Skills

  • Flexible Schedule
  • Performance Evaluations
  • Positive Customer Engagement
  • Basic Mathematics
  • Good verbal and written communication skills, courteous telephone manner
  • Have excellent knowledge of medical terminology due to high school education in medical field
  • Team player as well as the ability to work independently
  • Flexible to work in a shift environment which may include weekends
  • Desire to meet and exceed pre-defined performance goals
  • Able to work in a fast paced environment while maintaining the customer satisfaction
  • Computer Proficiency and Microsoft Office
  • Fully vaccinated with the current Government approved COVID-19 vaccinations

Languages

English
Professional Working

Timeline

Member Support Associate

CAA Club Group
02.2023 - 01.2024

Customer Service Representative

BMN Infotech Private Limited
01.2022 - 11.2022

High School Diploma -

Niagara College

High School Diploma -

Guru Nanak Dev University

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Kalsi Simranjit Kaur