Oversee daily store operations, manage staff, and ensure high-quality service delivery
Train and mentor team members, maintain inventory accuracy, address customer inquiries, and enforce food safety compliance
Handle cash management, assist in scheduling, and coordinate staff to optimize operational efficiency
Warehouse Manager
Throwbathy Maconstance Supermarket Pty Ltd
07.2017 - 01.2022
Managed warehouse operations, overseeing inventory control, stock organization, and order fulfillment
Supervised and trained warehouse staff, ensuring efficient and safe handling of goods
Coordinated with suppliers and store departments to maintain stock levels, and ensured timely and accurate deliveries
Implemented safety protocols and optimized warehouse layout to enhance workflow and reduce operational costs
Senior Trainer
Novo Management and Consulting
06.2016 - 06.2017
Led training programs for automobile manufacturers, focusing on enhancing dealership sales and marketing teams' skills across various areas, including product knowledge, sales techniques, technology integration, customer handling, and process improvement
Developed and delivered customized training modules on new and existing car line-ups, ensuring alignment with company objectives for customer satisfaction and growth
Collaborated with manufacturers to assess training needs, monitor performance metrics, and provide ongoing support to drive higher sales performance and customer loyalty
Facilitated workshops, coaching sessions, and seminars to improve communication and customer interaction strategies
Training Specialist
Strategic Learning Solutions.
10.2014 - 05.2016
Developed and delivered comprehensive training programs for Tata Motors' dealership teams on new and existing car line-ups, product knowledge, and technical aspects
Conducted workshops on soft skills, customer engagement, value-added services, and effective marketing strategies
Provided in-depth training on processes to improve efficiency and drive sales growth
Collaborated with internal teams to tailor training content to specific dealership needs, ensuring alignment with company goals for enhanced customer satisfaction and performance
Deputy Manager Automobile Trainings
Centum Learning Ltd
07.2012 - 09.2014
Conducted sales, marketing, and technical training for leading automotive brands
Led customer handling and behavioral training
Delivered pre-launch & on-the-job trainings, and ensured SOP adherence for dealership performance
Group Trainer and Process Coordinator
Nanavati Toyota
01.2011 - 06.2012
Conducted trainings for sales teams on product knowledge, sales techniques, and competitive analysis
Led workshops on value-added services, process optimization, and team leadership
Delivered process training on sales SOPs, lobby management, and vehicle delivery
Certified by Toyota across multiple trainer certification modules