Kalpesh Singh Meena

• Tracked substitutions and informed customers of changes.
• Worked productively with customers to meet order requirements and service expectations.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.

• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Oversaw fast-paced front desk operations and guests' needs at busy facility.
• Handled over 100 customers each day

• Worked closely with clients to understand unique needs and meet specific travel desires.
• Organized trips for individual, family and business travelers.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Handled sensitive information with professionalism and discretion.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Maintained and updated corporate traveler profiles with current information.
• Monitored market trends and activities to maintain competitive rates and strategies, increasing net revenue.
• Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
• Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
• Completed accurate reservations for business travelers at point of sale.
• Strengthened quality controls to enhance revenue and control downtime.

• Remedied issues quickly and within parameters of company-mandated policies and procedures.
• Documented all customer information accurately in computer system, providing dated notes for future reference.
• Assisted team leader with coaching and mentoring of new employees.
• Developed exemplary writing skills through continued correspondence with upwards of 120 customers per day.
• Investigated and resolved customer inquiries and complaints quickly.
• Remedied issues quickly and within parameters of company-mandated policies and procedures
• Asked open-ended questions to determine which products or services would be best fit for customer's needs
• Assisted department with email-based and phone support when call center was busy or short-staffed

GPA: 7.3

• Member of Photography Society
• Learned to code in PHP, C and C++
• Learned basics of computer programming
• Enhanced my skills on Database using MySQL
• Enhanced my coding skills in Java and HTML

GPA: 57%

• Learned to code in Java
• Learned to Manage database using MySQL
• Member of organizing committee of freedom fest 2016

GPA: 6.8,

Part of the Junior Boys basketball team.

Learned to code in HTML