KALPESH KAPADIA
Technical Specialist I System Administrator
Toronto,ON
Summary
Oversee daily IT operations, ensuring timely resolution of incidents and escalations while providing coaching to analysts. Monitor service metrics and implement process improvements to enhance support efficiency. Perform security log reviews, assist in SIEM/EDR-based remediation, document incidents, and track vulnerabilities. Manage user account provisioning across multiple SaaS platforms. Maintain and administer 8-10 servers-including two domain controllers-and support over 1,000 users. Oversee workstation/server setup, system monitoring, WSUS/SCCM patching, software deployment, endpoint security policies, and remote administration.
Overview
7
7
years of professional experience
5
5
Certification
Work History
Sr. Technical analyst
University Health Network
Toronto
05.2023 - Current
- Oversee daily IT operations, ensuring timely resolution of incidents, service requests, and escalations.
- Provide guidance, coaching, and performance support to Service Desk Analysts to maintain high-quality customer service.
- I administer more than 10 Server including to two Domain Controller. Daily Administration, monitor and troubleshoot for more than 1000 users.
- Monitor service metrics and workflows, identify trends, and implement improvements to enhance efficiency and user satisfaction.
- Administer, maintain, and optimize client and internal environments, including Windows Server, Microsoft 365, SaaS applications, file services, and identity platforms.
- As needed, send post-incident summaries and record all investigation processes, evidence, and resolutions in the ticketing system.
- Raise and monitor remediation tickets to help with vulnerability tracking and cleanup.
- Including account provisioning, access setup, and deprovisioning across multiple SaaS platforms.
- Install, Configure, maintain, and monitor workstations/server hardware and software to ensure optimal performance and availability.
- Manage the WSUS server and SCCM to push patches to all the end-point devices. implement best security policies for end point devices.
- Using SCCM for software deployment, remote access, and Administration.
- Toronto Rehab and research
IT consulting Team lead
Valor Distributions
01.2023 - Current
- Manage their Infrastructure servers, and security.
- Managed the on-site Help desk team with Configured and oversaw ManageEngine solutions, such as Desktop Central and ServiceDesk, office 365 implementation with OneDrive, office suite applications. Plus, to maximize IT operations and service provision.
- Successfully migrated the Domain Controller (DC) to a virtual machine (VM) environment, leveraging advanced virtualization techniques for improved scalability and reliability. Repurposed the legacy physical server as an additional DC to enhance redundancy and ensure seamless domain operations.
IT Support Analyst
University Health Network
Toronto
08.2022 - 04.2023
- Responding to end-user service requests via ServiceNow, Email, or phone promptly, also promoted to Shift coordinator to oversee the service Desk Agents.
- Troubleshoot and diagnose end-user issues and document details in ServiceNow Office 365 support, Azure Management, Servers management, Active directory.
- Follow standard operating procedures through the use of Knowledge articles.
- Provide support for PC/MAC, laptops, printers, cell phones, tablets/iPads.
- Support end users in applications such as Microsoft Office, VPN, Citrix, MDM, and a variety of clinical/business applications.
- Toronto hospital and Research organization
Network Support Analyst
SecureITCanaada MSP
Toronto
01.2021 - 08.2022
- Working as a Network support technician at SecureITCanada, Managed IT Service Provider that manages more than 50 companies in GTA. We provide technical support to ensure the stability of corporate networks and applications.
- Office 365 support, Azure Management, Servers management, Active directory.
- Server administration, which includes, daily monitoring of logs, event view logs, and account blocks list, system errors, Update notifications, and any application or printer installation.
- Office 365 Administration which includes User Admin, Adding users and groups, Assign licenses, managing most users' properties, Creating and managing user views, and Update password expiration policies, Managing service requests, Monitor service health Also on the Exchange server worked on permissions, retentions policies, shared mailboxes.
- Ensures compliance with corporate network and security policies and procedure.
- Managed Service Provider
Jr, System Administrator and Support Analyst
Ambica Corporations
Ahmedabad
01.2010 - 01.2012
- Maintaining the various computer systems owned or operated by the company.
- Providing end-user support, resolving technical issues, and providing technical assistance for all operating systems and applications.
- Providing in-person and remote support with the telephone or remote access.
- Providing new employees with the required hardware and appropriate access to the company's computer systems.
- Maintaining business software applications.
- Corporation
Education
Diploma - Computer Technology
Seneca College of Applied Arts and Technology
01.2021
MBA - Healthcare and Hospital Management
National Institute of Business Management
01.2018
CIP Master - CyberSecurity
01.2026
Certification
- CompTia A +
- CCNA - routing and switching
- MD-102 Endpoint Administrator Associate -Udeemy
- Azure Fundamentals AZ-900
- AWS Solution Architect - SAA-C03
- ITIL- Course completed from Alison
Personal Information
ID Number: E 437 983 4994
Projects
- WSUS Server Patch Management, Server patch management is a critical task that involves identifying, acquiring, testing, deploying, and verifying patches to maintain a secure and reliable project management environment. By following a well-defined process, organizations can mitigate security risks and ensure the smooth operation of their project server.
- Windows Server 2022 Set-up and Management - KITE, Set-up, manage the server 2022 with SQL express, and End devices. Coordinating the Project with various teams and other Project managers. Research, input regarding the purchase of the server and devices. 20 High-end devices set up installed and configured to work with Server 2022 and projects applications. Installed and configured Macrium for image backup. The Installation SQL server on Windows server 2022. Configuration of Windows server and SQL server.
- AD Migration collaboration - UHN, Preparation for Migrating sub domain to Main domain. Assessing the infrastructure of the on-premise AD collecting data and cleaning up unnecessary clusters. Analyze dependencies and integrations. Consider network requirements: ensure we have proper uninterrupted, reliable and needed bandwidth for the process. Test and validate test on few test accounts and devices and few users before all 500 users migration. Prepare for downtime and contingency: Downtime prepare with emails with exact day and time of the period.
Work Preference
Work Type
Full TimeTimeline
Sr. Technical analyst
University Health Network
05.2023 - Current
IT consulting Team lead
Valor Distributions
01.2023 - Current
IT Support Analyst
University Health Network
08.2022 - 04.2023
Network Support Analyst
SecureITCanaada MSP
01.2021 - 08.2022
Jr, System Administrator and Support Analyst
Ambica Corporations
01.2010 - 01.2012
Diploma - Computer Technology
Seneca College of Applied Arts and Technology
MBA - Healthcare and Hospital Management
National Institute of Business Management