KALPANI DEWAPPRIYA
Coquitlam,BC
Summary
Hardworking & Highly-motivated employee with desire to take on new challenges. Strong work ethic, multitasking, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Cashier (Receptionist)
Turya Hotel
Kalutara, Western
01.2022 - 11.2023
- Perform sales transactions in a timely fashion.
- Interact with customers and resolve customer complaints in a friendly, service-oriented manner.
- Follow standard procedures for issuing cash refunds
- Process cash register payments by cash, cheque, credit card, gift card and debit.
- Prepare and serve food and beverages according to company standards.
- Take customer orders and process payments accurately
- Handle customer inquiries and resolve any issues or complaints in a professional manner etc.
FRONT OFFICE DEPARTMENT - CASHIER
Makrin Cafe & Restaurants
Colombo, Western
01.2019 - 11.2021
- Handling payments from guests
- Balancing cash
- Processing payments
- Maintaining computerized cashiering system
- Customer service skills and be able to handle cash transactions accurately and efficiently
- Accurately process all cash and credit payments
- Maintains a good cash float
Front Office Receptionist
Mount lavinia hotel
Colombo, Western
09.2017 - 09.2018
- Checking guests in and out
- Handling guest requests and complaints
- Assigning rooms to guests
- Welcoming/Greeting all guests to the Hotel
- Registering guests and managing reservations and providing information about rooms, rates and amenities etc.
Education
Certificate Level in Front Office Operations -
Sri Lanka Institute of Tourism And Hotel Management
12.2019
Skills
- Open / Close
- Living close by hence able to attend to work immediately
- Negotiator Specialist
- Customer Support Specialist
- Bagging Associate
- Passion for great food and outstanding service
- Excellent verbal communication
- Customer-focused
- Adept at prioritizing, scheduling and multitasking
- Ability to handle office equipment (eg, the telephone system, printer and the fax machine)
- Fast and eager learner
Accomplishments
Achieved 95% customer satisfaction score based on feedback forms.
Handled successfully 100+ phone calls daily with no complaints during the last 2 years.
Languages
English, Native/ Bilingual
References
References available upon request.
Timeline
Cashier (Receptionist)
Turya Hotel
01.2022 - 11.2023
FRONT OFFICE DEPARTMENT - CASHIER
Makrin Cafe & Restaurants
01.2019 - 11.2021
Front Office Receptionist
Mount lavinia hotel
09.2017 - 09.2018
Certificate Level in Front Office Operations -
Sri Lanka Institute of Tourism And Hotel Management
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