Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalpana Rajagopalar

Markham,ON

Summary

Highly organized and detailed – orientated professional with over 9+ years of experience in scheduling, forecasting, and staffing. Skilled in analyzing data/ reports, developing staffing strategies, and implementing workforce management systems to optimize productivity and efficiency. Demonstrated strengths in organizational skills, problem-solving, and attention to detail. Proven ability to communicate effectively and collaborate with managers and healthcare professionals to meeting staffing needs. Seeking a challenging position to create and implement successful strategies to improve organizational efficiency.

Overview

18
18
years of professional experience

Work History

Program Scheduler/Staffing Clerk

Central Scheduling Services, SHN
05.2015 - Current
  • Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
  • Create and modify staff schedules to meet corporate staffing needs
  • Proactively identified scheduling issues and developed quick solutions to promote efficiency.
  • Generated reports and tracked data to monitor operational priorities and scheduling.
  • Working experience and knowledge in Corporate Scheduling in line with various collective agreements
  • Working experience in payroll and data entry.
  • Demonstrating excellent time management and organizational skills in prioritizing multiple tasks and deadlines
  • Coordinate and prioritize in a fast-paced environment
  • Developed strong working relationships with management through effective scheduling and communication skills.

Unit Clerk

Scarborough Health Network - General Campus
03.2014 - 05.2015


  • Update admissions, discharge and transfer system, assist physicians and other health-care providers, transcribe and process physician orders, schedule patients for tests, order and maintain supplies, and replace sick calls.
  • Answered unit calls and took messages for healthcare staff to maximize team productivity.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Responded to and resolved diverse patient issues with knowledgeable assistance.
  • Experience with Meditech, PACS, Teletracking and eReq.

Dietary Helper

Scarborough Health Network
05.2011 - 03.2014
  • Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
  • Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
  • Leveraged hand-held trays and buffet carts to serve food and beverage items to patients.
  • Utilized POS system to receive and process food and beverage orders.
  • Monitored food quality and freshness throughout day.
  • Portioned and wrapped food to place directly on plates for service to patrons.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Telephone Interviewer In/Out Bound

Statistic Canada
04.2006 - 08.2010
  • Gathered data and insights from participants during telephone interviews.
  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Documented records of call information.
  • Conducting data gathering activities utilizing various methodologies and technologies to obtain statistical information as required by the Statistics Act.
  • Responsible for collecting and verifying information and preparing reports and completing administrative forms.
  • Maintaining production & productivity target.
  • Worked effectively in fast-paced environments.
  • Recruited and trained new call center agents to achieve staff readiness.

Receptionist

Extreme Fitness
02.2006 - 03.2007
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Maintained visitor log for entering and leaving facility for security purposes.

Education

Advanced Diploma in Business Admin (Accounting

George Brown College
Toronto, ON
06.2016

Certificate in Food Service Worker

Centennial College of Applied Arts And Technology
Scarborough, ON
05.2011

High School Diploma -

Winston Churchill Collegiate Institute
Toronto, ON
06.2003

Skills

  • Proficiency in Windows, Meditech, Microsoft Office 365, Outlook, SharePoint, Excel and EZ Schedule
  • Experience building and optimizing schedules and master rotations
  • Experience in training new staff
  • Demonstrated ability to work collaboratively with others
  • Excellent interpersonal and communication skills both verbal and written
  • Demonstrated ability to manage conflicting priorities and confidential data
  • Proficient in English & Tamil

Timeline

Program Scheduler/Staffing Clerk

Central Scheduling Services, SHN
05.2015 - Current

Unit Clerk

Scarborough Health Network - General Campus
03.2014 - 05.2015

Dietary Helper

Scarborough Health Network
05.2011 - 03.2014

Telephone Interviewer In/Out Bound

Statistic Canada
04.2006 - 08.2010

Receptionist

Extreme Fitness
02.2006 - 03.2007

Advanced Diploma in Business Admin (Accounting

George Brown College

Certificate in Food Service Worker

Centennial College of Applied Arts And Technology

High School Diploma -

Winston Churchill Collegiate Institute

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Kalpana Rajagopalar