Summary
Work History
Education
Skills
Languages
Timeline
Generic

Kalpana Monger

New Westminster,BC

Summary

Experienced in Hospitality industries and specialized in customer services for 7 years. Great communication skills in solving any kind of issues for guests. Strong work ethic and eagerness to contribute to the well-being of guests.

Work History

Housekeeping

University of British Columbia
  • Complete daily cleaning tasks including vacuuming, mopping, and disinfecting surfaces
  • Remove waste and recyclables from facilities and manage chemical spill cleanup
  • Supported cleaning operations for student hostels (9 locations)
  • Contributed to laundry tasks and room set-ups as part of daily responsibilities.
  • Developed and maintained courteous and effective working relationships.
  • Skilled at working independently and collaboratively in a team environment.
  • Passionate about learning and committed to continual improvement.
  • Gained strong leadership skills by managing projects from start to finish.
  • Delivered services to customer locations within specific timeframes.
  • Excellent communication skills, both verbal and written.

Barista

Starbucks
  • Use point-of-sale (POS) systems to process orders and payments
  • Executed cleaning, mopping, and dusting activities in various areas of the facility
  • Clean and sanitize utensils, dishes, and equipment.
  • Used POS system to accurately enter orders and process payments.

Hospitality Crew Member

Shake Shack
  • Provide excellent customer service by greeting guests, taking orders, and addressing inquiries or concerns
  • Maintain cleanliness and hygiene standards in the dining area, kitchen, and restrooms.

Education

Association of Arts -

University of Canada West

Bachelor’s degree in business administration -

Sikkim Manipal University

Skills

  • Communication
  • Time Management
  • Flexibility
  • Interpersonal communication
  • Attention to detail
  • Cleanness
  • Creative Thinking
  • Customer Service

Languages

English
Hindi

Timeline

Housekeeping

University of British Columbia

Barista

Starbucks

Hospitality Crew Member

Shake Shack

Association of Arts -

University of Canada West

Bachelor’s degree in business administration -

Sikkim Manipal University
Kalpana Monger