Kalpana Kalal
Store Associate
Mississauga,ON
Summary
Professional retail worker with proven ability to deliver exceptional customer service and maintain organized, efficient store operations. Skilled in inventory management, sales, and merchandising, with strong emphasis on teamwork and achieving results. Reliable and adaptable, adept at navigating changing needs and ensuring smooth daily functions. Strong communication and problem-solving skills contribute to positive shopping experience for customers.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Sales Associate
Under Armor
10.2023 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers by regularly cleaning and monitoring store conditions.
- Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
International Marketing Project
Mohawk College
09.2024 - 11.2024
- Streamlined internal processes to improve efficiency within the international marketing department, reducing operational costs.
- Navigated complex regulatory environments to ensure compliance with local laws while executing innovative marketing campaigns overseas.
- Expanded global market presence by implementing comprehensive international marketing strategies.
- Boosted revenue growth by identifying and capitalizing on new business opportunities in emerging markets.
- Enhanced brand awareness in target markets through well-executed promotional campaigns and public relations initiatives.
- Optimized product offerings for global audiences with thorough market research and competitive analysis.
eTeam
Recruitment Associate
01.2023 - 04.2024
- Maintained regular communication with candidates in the pipeline, ensuring they remained engaged and informed about potential opportunities.
- Enhanced candidate experience by providing timely and constructive feedback throughout the recruitment process.
- Developed a strong professional network within the industry, fostering relationships that benefited the organisation's personal growth and talent acquisition efforts.
- Negotiated offers of employment with selected candidates, taking into account company guidelines, budget constraints, and market competitiveness.
- Streamlined interview scheduling for efficiency, coordinating with hiring managers and candidates to ensure a smooth process.
- Maintained up-to-date knowledge of industry trends, competitor activities, and labor market conditions in order to provide relevant insights on talent acquisition strategies.
Education
MBA - Global Business Management
Mohawk Collage
Canada 09.2023 - 05.2025
BBA - Bachelor of Business Administration
Mohanlal Sukhadia University
Udaipur, Rajasthan, India 07.2018 - 07.2021
Skills
- Customer service
- Customer assistance
- Cash handling accuracy
- Attention to detail focus
- Problem-solving acumen
- Relationship building
- Shipment processing
- Upselling and cross selling
- Payment processing
- Inventory and stocking
Languages
English
Advanced (C1)
Certification
Certificate in medical office and support services - May 2025 (perusing)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
International Marketing Project
Mohawk College
09.2024 - 11.2024
Sales Associate
Under Armor
10.2023 - Current
MBA - Global Business Management
Mohawk Collage
09.2023 - 05.2025
eTeam
Recruitment Associate
01.2023 - 04.2024
BBA - Bachelor of Business Administration
Mohanlal Sukhadia University
07.2018 - 07.2021
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