Kalpana Borikar
Brampton,Canada
Summary
Senior Business Analyst with 18+ years of experience in defining system scope, gathering requirements, and driving business process improvements across various industries and regions, including North America, Europe, and Africa. Adept at stakeholder management, Agile methodologies, risk assessment, and regulatory compliance. Proficient in JIRA EPICs & User Stories, SQL and Microsoft Office Suite. Proven ability to support system change processes from requirements to implementation while ensuring alignment with business objectives.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Business Analyst
Citibank
Mississauga, Canada
06.2024 - 12.2024
- Contributed to the Onboarding Master Central 2-Day Onboarding AOF (Account Opening Form) project within the Treasury and Trades Team
- Defined system scope and objectives for complex projects, ensuring alignment between business leaders and IT teams
- Developed JIRA EPICs & User Stories, translating business needs into functional system specifications
- Facilitated Agile processes, including story grooming, sprint planning, and retrospectives
- Partnered with product owners & system architects to analyze business functions and enhance user experiences
- Led requirement elicitation sessions, ensuring clear documentation and prioritization of business needs
- Conducted risk assessment & impact analysis, ensuring compliance with regulatory policies
- Designed use cases, activity flowcharts, and sequence diagrams to support solution implementation
- Identified gaps in application deployments, addressing evolving organizational needs and system strategies
- Documented solutions in JIRA, including implementation details and approvals following business and IT reviews
- Collaborated with QA teams to define test scenarios, acceptance criteria, and test plans aligned with business needs
- Supported system change processes from analysis to implementation, ensuring smooth transitions and minimal risk
- Acted as an SME (Subject Matter Expert) to senior stakeholders, guiding project strategies, risk mitigation, and regulatory compliance
Senior Business Analyst
TELUS International
Toronto, Canada
01.2020 - 05.2024
- Led Agile product ownership initiatives, defining acceptance criteria, refining requirements, and collaborating closely with engineering teams to ensure the development of secure, scalable, and high-quality solutions
- Facilitated Agile processes, including story grooming, sprint planning, and retrospectives, to drive project success and foster collaboration
- Developed use cases and visual models (e.g., flowcharts, call flows, sequence diagrams) to inform solution design and ensure stakeholder alignment
- Partnered with Development teams to discuss groomed requirements, ensuring shared understanding and efficient implementation
- Utilized Jira for strategic planning, tracking, and reporting, ensuring real-time visibility, transparency, and adherence to project timelines
- Collaborated with QA teams to define test scenarios, acceptance criteria, and test plans, ensuring testing efforts aligned with business requirements
- Led the design, delivery, and quality assurance of web services for front-end client applications supporting discounts and promotions for the Rewards Commitments and Management System
- Collaborated cross-functionally with enterprise architecture, engineering, and business teams to align requirements with the overall product vision
- Led stakeholder sessions using elicitation techniques to gather requirements, resolve design issues, and build consensus through negotiations
- Managed the product roadmap, feature planning, backlog prioritization, and interface changes using JIRA to ensure product quality
- Tracked product requirements from concept to launch, managing timelines, risk mitigation, and process improvements
- Presented product features, timelines, and priorities to stakeholders and leadership through demonstrations and reviews
- Engaged with business clients, architects, and executives to gather feedback, align expectations, and ensure high-quality product delivery
- Performed root cause analysis of design and coding defects in production and pre-prod environments to enhance quality
- Acted as a liaison between business, architecture, and development teams by sharing and reviewing business & technical requirements, high-level design, and user stories
- Led API automation testing efforts using the Karate framework
- Managed a globally distributed team of 10 members across onshore and offshore models
- Coordinated team meetings and brainstorming sessions, providing clear and structured updates through PowerPoint presentations
Senior Business Analyst
Bell Canada
Mississauga, Canada
04.2019 - 01.2020
- Key contributor in OneView platform design, implementation, and support
- Used the BDD process to define clear and testable acceptance criteria, ensuring business requirements were well-documented and aligned with expected system behavior
- Worked with IT Solutions Management team to understand and analyze the business requirements matrix
- Conducted JAD sessions with multiple IT and business stakeholders to define and finalize solutions
- Reviewed and analyzed solutions from various impacted IT units and confirmed that these align with each other
- Documented final solution in Solution Design Specifications (SDS)
- Responsible for reviewing the SDS with IT and business stakeholders and attaining sign off on the document
- Documented the detailed design in Detailed Design Document (DDD); reviewed with IT teams and attained sign off on the document
- Documented and reviewed Project Change Requests (PCRs) and ensured sign offs as per the Change Management process
- Assisted in the QA/UAT defect triage for an on-time resolution of defects; as well as provided support for Business Readiness Testing (BRT) and Production Validation Testing (PVT)
- Analyzed production issues to identify interim workarounds and a permanent resolution via system fixes
- Proactively created and maintained a tracking sheet with issues and resolution timelines for the entire team
- Maintained the Application Documentation portal for all release and project related documents
- Cultivated and built strong relationships with Business teams, vendor, IT partners, and all stakeholders
Senior Business Analyst/Project Manager
Tech Mahindra
Brampton, Canada
09.2018 - 04.2019
- Established and led a new team for Business Systems Analysis, overseeing recruitment, training, and placement of team members as subject matter experts within product groups
- Directed the team in the analysis of business requirements, ensuring alignment with project objectives and stakeholder needs
- Held accountability for all project/release analysis activities, including requirements gathering, analysis, and documentation
- Developed and implemented analysis strategies, plans, and project documentation to support analysis efforts throughout the project lifecycle
- Managed the creation, review, and sign-off of various project documentation such as requirements documents, functional specifications, user stories, and acceptance criteria, ensuring compliance with standards and audit requirements
- Cultivated and managed business relationships to deepen understanding of their business processes, applications, and corresponding IT systems
- Provided coaching, development, and succession planning for team members, as well as input into performance evaluations and development plans to foster continuous improvement and growth
QA Consultant
T-Mobile
Atlanta, USA
10.2015 - 12.2017
QA Consultant
Amdocs Inc
, India
07.2006 - 10.2015
System Engineer
Polaris
Mumbai, India
12.2004 - 06.2006
Education
Master of Computer Applications -
Devi Ahilya Vishwavidyalaya
06.2004
Skills
- Business Analysis
- Requirements Gathering
- Requirement Analysis & Brainstorming
- Risk Assessment & Impact Analysis
- Regulatory Compliance
- Stakeholder Management
- Cross-Functional Collaboration
- Reporting & Tracking
- Agile Methodology (Scrum, SAFe, Kanban)
- JIRA EPICs & User Stories
- JIRA Management
- Confluence
- Effort Estimations
- Unix
- Windows
- Java
- SQL
- Oracle 11g
- MS Access
- Service Oriented Architecture
- REST & SOAP APIs
- Postman
- SOAPUI
- Defect Triaging
- Written & Oral Communication
Certification
- ISTQB - International Software Testing Qualifications Board
- SAFe 4 Agilist Certification
- GCP Associate Cloud Engineer
Awards
- 06/01/22, TELUS International, Showcase Award
- 11/01/18, Tech Mahindra, Employee of the Month
Timeline
Senior Business Analyst
Citibank
06.2024 - 12.2024
Senior Business Analyst
TELUS International
01.2020 - 05.2024
Senior Business Analyst
Bell Canada
04.2019 - 01.2020
Senior Business Analyst/Project Manager
Tech Mahindra
09.2018 - 04.2019
QA Consultant
T-Mobile
10.2015 - 12.2017
QA Consultant
Amdocs Inc
07.2006 - 10.2015
System Engineer
Polaris
12.2004 - 06.2006
Master of Computer Applications -
Devi Ahilya Vishwavidyalaya
- ISTQB - International Software Testing Qualifications Board
- SAFe 4 Agilist Certification
- GCP Associate Cloud Engineer
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