Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Kalpana Bansal

Vernon,BC

Summary

Dynamic professional with proven success at Best Buy in customer relationship management and data entry. Strong problem-solving skills and extensive product knowledge enhance operational efficiency and customer satisfaction. Expertise in visual merchandising and POS system operation consistently drives results, achieving a 15% sales increase through strategic initiatives.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Sales Associate

Big Box outlet
Vernon, British Columbia
04.2025 - Current
  • Assisted customers in selecting products based on their needs and preferences.
  • Processed transactions accurately using point-of-sale systems.
  • Maintained knowledge of current promotions and sales initiatives.
  • Organized merchandise displays to enhance customer engagement and visibility.
  • Collaborated with team members to ensure a smooth store operation.

Administrative Assistant

Best Buy
Vernon, British Columbia
07.2024 - Current
  • Streamlined daily office operations and administrative functions for enhanced efficiency.
  • Greeted visitors professionally, addressing inquiries and directing to appropriate personnel.
  • Organized filing systems for physical and electronic documents, ensuring accuracy and confidentiality.
  • Entered data into spreadsheets using Microsoft Excel, maintaining precision in records.
  • Managed phone calls and emails to provide timely information and facilitate correspondence.
  • Monitored inventory of office supplies, processing orders as necessary.

Receptionist

Central Eye Clinic
Surrey, British Columbia
02.2022 - 05.2024
  • Greeted patients warmly and scheduled appointments with efficiency.
  • Managed patient records within electronic health record systems.
  • Answered multi-line phone system promptly, directing calls to appropriate staff.
  • Maintained clean and organized reception area to enhance patient experience.

Customer Service Representative

U-Haul
Fort Langley, British Columbia
10.2020 - 04.2022
  • Resolved customer complaints and inquiries efficiently while maintaining professionalism.
  • Demonstrated strong verbal and written communication skills to improve customer interactions.
  • Cultivated customer loyalty through effective relationship-building techniques.
  • Maintained comprehensive knowledge of company products to offer relevant suggestions and recommendations.

Education

Associate of Arts - Business Administration

St, Lawrance Candian College
Vancouver, BC
09-2023

Some College (No Degree) - Early Childhood Educator Assistant

Coastal College of British Columbia
Surrey, BC

Skills

  • Product knowledge
  • Problem-solving expertise
  • Cash issue resolution
  • POS system operation
  • Visual merchandising
  • Inventory management
  • Data entry
  • Customer relationship management

Certification

  • First Aid And CPR Certificate
  • WHIMS Certificate
  • Food Safe Training
  • Food Handler Certificate
  • Class 7 Driving License

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

References

References available upon request.

Timeline

Sales Associate

Big Box outlet
04.2025 - Current

Administrative Assistant

Best Buy
07.2024 - Current

Receptionist

Central Eye Clinic
02.2022 - 05.2024

Customer Service Representative

U-Haul
10.2020 - 04.2022

Associate of Arts - Business Administration

St, Lawrance Candian College

Some College (No Degree) - Early Childhood Educator Assistant

Coastal College of British Columbia

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Kalpana Bansal