Summary
Overview
Work History
Education
Skills
Timeline
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KALPANA ARORA

Brampton,ON

Summary

Creative design professional offering [Number] years of experience in fashion design and [Type] apparel production. Proven history of successful collaboration with clients, brand managers and executives to deliver seasonal lines and specialized projects. Identifies target markets and deliver on emerging trends.

Overview

8
8
years of professional experience

Work History

Front Desk Supervisor

Rio Hotel
07.2016 - 04.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Completed all tasks in compliance with company policies and procedures.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Confirmed appointments, communicated with clients, and updated client records.

Travel Advisor

Shaurya Travels
02.2012 - 09.2013
  • Resolved travel problems, processed complaints and issued refunds to maintain customer satisfaction.
  • Responded promptly to client calls and emails requesting new travel arrangements or changes to existing itineraries to provide optimal customer service.
  • Booked transportation using booking engines and Sabre GDS, made hotel reservations and collected payments to optimize trip planning.
  • Attended training sessions, familiarization trips and site inspections to maintain current industry knowledge and gain insight into tourism trends.
  • Researched cruises, airfare options and siteseeing options to best meet client expectations.
  • Maintained favorable working relationships with co-workers to foster and promote cooperative working environment.
  • Referenced company contracts and rate desk to balance rate and revenue for client and company.
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Input data into [Software] to improve business efficiency and reduce costs by automating operations workflow.
  • Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
  • Conducted market research to investigate potential new travel destinations.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.

Fashion Designer

Shoppers Stop
01.2011 - 01.2012
  • Conducted fittings and adjusted designs to produce comfortable and appealing final products for clients.
  • Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
  • Sketched artistic and fresh designs for consideration.
  • Designed sampling displays to enhance consumer interest.
  • Followed market trends and research to establish innovative product offerings for consumers.
  • Designed seasonal styles according to upcoming trends and popular color palettes.
  • Clearly communicated design revisions to members of fashion design team.
  • Developed and maintained relationships with suppliers, vendors and other industry professionals to stay informed about new developments and resources available.

Education

Diploma in Aviation - Aviation And Hospitality

Saint Flight
Chandigarh India
04.2009

Bachelor of Arts - Arts

Himachal Pradesh University
Himachal Pradesh India
12.2007

Skills

  • Customer Survey Creation
  • Travel Knowledge
  • Transportation Sourcing
  • Service Quality
  • Business Growth
  • Active Learning
  • Relationship Management
  • Critical Thinking

Timeline

Front Desk Supervisor

Rio Hotel
07.2016 - 04.2019

Travel Advisor

Shaurya Travels
02.2012 - 09.2013

Fashion Designer

Shoppers Stop
01.2011 - 01.2012

Diploma in Aviation - Aviation And Hospitality

Saint Flight

Bachelor of Arts - Arts

Himachal Pradesh University

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KALPANA ARORA