Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
years of professional experience
Work History
HGS - Hinduja Global Solutions
Customer Service Representative
2024.01 - 2024.04 (3 education.months_Label)
Job overview
Handled customer inquiries and suggestions professionally.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Analyzed customer service trends to discover areas of opportunity and provide feedback to management.