Hi, I’m
Kalp Patel
Fredericton,NB
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
5
years of professional experience
Work History
HGS - Hinduja Global Solutions
Customer Service Representative
01.2024 - 04.2024
Job overview
- Handled customer inquiries and suggestions professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
Popeye's Louisiana Kitchen
Shift Manager
08.2019 - 09.2023
Job overview
- Address customer complaints and resolve them as effectively as possible
- Greet the customer with integrity and respect
- Place food and beverage inventories orders at the end of every week
- Assist general manager in hiring food service or production staff and train them in job duties, sanitation, and safety procedures
- Supervise the staff and reward them according to their performance
- Generate sales and expense report every end of the day and store additional cash in safe locker
- Established method to meet work schedule and motivate staff for better productivity.
Education
University of ReginaRegina, SK
Diploma in Business Administration
09.2021
Skills
- Customer Service
- Problem-solving abilities
- Computer Proficiency- MS Excel, Word, Power point etc
- Data Entry
- Sales expertise
- Payment Processing
- Call center experience
Professional Competency
- Certified in Investment fund in Canada (IFC) by Canadian security institute, 2022
- Certified in Canadian Red Cross First Aid & CPR, 2023
- Licensed security professional by Security Service and Investigation Act (SSIA), 2023
Competency
Computer literacy in word, excel, PowerPoint, html etc.
Languages
English
Full Professional
Hindi
Native or Bilingual
Timeline
Customer Service Representative
HGS - Hinduja Global Solutions
01.2024 - 04.2024
Shift Manager
Popeye's Louisiana Kitchen
08.2019 - 09.2023
University of Regina
Diploma in Business Administration
Similar Profiles
Ohunene Oluwatosin OlayemiOhunene Oluwatosin Olayemi
Customer Service Specialist at HGS - Hinduja Global SolutionsCustomer Service Specialist at HGS - Hinduja Global Solutions
Gail mackinnonGail mackinnon
Customer Service Representative at HGS - Hinduja Global SolutionsCustomer Service Representative at HGS - Hinduja Global Solutions
Rob’Breka GreenRob’Breka Green
Customer Service Representative at HGS - Hinduja Global SolutionsCustomer Service Representative at HGS - Hinduja Global Solutions
Joyce Ann OropesaJoyce Ann Oropesa
Customer Service Representative at HGS - Hinduja Global SolutionsCustomer Service Representative at HGS - Hinduja Global Solutions
Ruthie HartlenRuthie Hartlen
Psychology Intern & Office Assistant at Campagnoni ~ Hartlen & Associates, Inc.Psychology Intern & Office Assistant at Campagnoni ~ Hartlen & Associates, Inc.