Summary
Overview
Work History
Education
Skills
Certification
Websites
Languages
Timeline
Generic

Kaloyan Iliev

Calgary,Canada

Summary

IT Analyst with 2 years of combined IT support and cybersecurity experience. Expert in deploying and tuning enterprise MDR, triaging 600+ AROs across 600+ endpoints to reduce risk score from 82% to as low as 30%. Demonstrated proficiency in incident response, threat monitoring, OS imaging, virtualization (Hyper-V, VMware), Active Directory/Windows Server administration, and network security including segmentation and firewall rule analysis. Skilled at crafting documentation and playbooks to improve team efficiency. Proven track record of balancing core IT duties with elevated SOC responsibilities to drive enterprise security and uptime.

Overview

9
9
years of professional experience
1
1
Certification

Work History

IT Analyst / SOC Analyst

CEDA International
Calgary, AB
12.2022 - Current
  • Provisioned & Deployed 50+ laptops and desktops annually, handling OS imaging, application installation, and hardware upgrades to maintain 99% device uptime.
  • Managed Active Directory and Azure AD: user onboarding/offboarding, group policy implementation, and mailbox configuration for 200+ users.
  • Provided Tier 1/2 support for hardware, network, and application issues, resolving 95% of tickets within SLA via ConnectWise Manage.
  • Spearheaded rollout of Field Effect MDR across 98% of 600+ endpoints, collaborating with external teams to cover remaining 2%.
  • Triaged 600+ AROs over two years alongside core IT duties, driving enterprise risk score from 82% to a low of 30%, currently stabilizing at 51%.
  • Investigated a stubborn malware outbreak: executed SFC, DISM, CHKDSK, and Malwarebytes/Defender remediation; quarantined and rebuilt system within 2 business days.
  • Analyzed credential-exfiltration alert via FTP; validated legitimate client FileZilla usage and recommended SFTP transition—prevented unnecessary escalation.
  • Supported deployment and configuration of CyberArk Identity & Access Management for 150+ privileged accounts.
  • Documented 30+ knowledge-base articles and runbooks, reducing average ticket resolution time by 20%.
  • Educated 50+ end users on phishing detection and secure file-transfer protocols, reducing user-triggered alerts by 15%.

Store Manager

Dormio Organic Beds
Mississauga, ON
09.2019 - 03.2020
  • Managed inventory control, cash handling, and daily operations for organic bedding retail.
  • Trained and mentored staff in sales techniques and customer service.
  • Exceeded monthly sales targets by 40% through process optimization and team collaboration.

Supervisor, Click & Collect

Loblaws Inc
Toronto, ON
09.2016 - 08.2019
  • Supervised a team of up to 8 in high-volume grocery pickup service, improving order accuracy to 99%.
  • Resolved customer complaints and streamlined workflows, reducing average wait time by 30%.
  • Recognized as a Top 10 Associate Canada-wide for exceptional performance.

Education

High School Diploma -

William Lyon Mackenzie C.I
Toronto, ON
06-2015

Skills

  • MDR/SIEM: Field Effect MDR (rollout, tuning, triage of 600 AROs); basic familiarity with Microsoft Defender XDR and Sentinel
  • Endpoint Security: Windows Defender, Malwarebytes; system quarantine & rebuild workflows; disk imaging and forensics basics
  • Identity & Access Management: CyberArk Privilege Cloud; AD/Azure AD user & group management
  • Networking & Protocols: VPN configuration, network segmentation, FTP→SFTP migrations, firewall rule analysis
  • Incident Response & Frameworks: NIST SP 800-61 playbooks; MITRE ATT&CK alignment; SFC, DISM, CHKDSK remediation
  • Governance & Compliance: Knowledge-base creation; risk assessment support; adherence to NIST CSF and CIS Controls
  • Tools & Ticketing: ConnectWise Manage; Microsoft 365 Suite; O365 administration;

Certification

  • CompTIA A+
  • CyberArk Privilege Cloud Administration
  • CompTIA Network+ (in progress)

Languages

Bulgarian
Native/ Bilingual

Timeline

IT Analyst / SOC Analyst

CEDA International
12.2022 - Current

Store Manager

Dormio Organic Beds
09.2019 - 03.2020

Supervisor, Click & Collect

Loblaws Inc
09.2016 - 08.2019

High School Diploma -

William Lyon Mackenzie C.I
Kaloyan Iliev