IT Analyst with 2 years of combined IT support and cybersecurity experience. Expert in deploying and tuning enterprise MDR, triaging 600+ AROs across 600+ endpoints to reduce risk score from 82% to as low as 30%. Demonstrated proficiency in incident response, threat monitoring, OS imaging, virtualization (Hyper-V, VMware), Active Directory/Windows Server administration, and network security including segmentation and firewall rule analysis. Skilled at crafting documentation and playbooks to improve team efficiency. Proven track record of balancing core IT duties with elevated SOC responsibilities to drive enterprise security and uptime.