Windows OS
Kaloyan Iliev
Customer Service/Sales Management
North York,ON
Summary
Accomplished Sales Representative with solid sales history and in-depth customer service, computer administration, and design experience. Diligent and professional with expertise in conducting market analysis and recognizing trends within territories.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service/Inside Sales Representative
CiboWares
Remote, Ontario
02.2022 - 05.2022
- Answered customers' questions regarding products, prices and availability.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Set up new accounts, established customer credit and set up payment methods.
Store Manager
Dormio Organic Beds
Mississauga, ON
09.2019 - 03.2020
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Supervisor/PC Express
Loblaws Inc.
Toronto, ON
09.2016 - 08.2019
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Monitored workflow to improve employee time management and increase productivity.
- Set overall vision and provided team leadership.
- Supervised a team of 8 ensuring deadlines and expectations are met.
- Received recognition as a Top 10 Canada-wide associate.
Lot Attendant
Audi Downtown Toronto / AWIN Group
Toronto, ON
09.2018 - 03.2019
- Parked and retrieved cars according to customer needs.
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Escorted drivers to vehicles and helped load or carry large items.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
Education
High School Diploma -
William Lyon Mackenzie C.I.
Toronto 09.2010 - 06.2015
Skills
High-quality customer service
Accomplishments
- Supervised team of 8+ staff members.
- Surpassed monthly quota by 40%.
Software
Adobe Photoshop
Adobe Flash
Autodesk Revit
Timeline
Customer Service/Inside Sales Representative
CiboWares
02.2022 - 05.2022
Store Manager
Dormio Organic Beds
09.2019 - 03.2020
Lot Attendant
Audi Downtown Toronto / AWIN Group
09.2018 - 03.2019
Supervisor/PC Express
Loblaws Inc.
09.2016 - 08.2019
High School Diploma -
William Lyon Mackenzie C.I.
09.2010 - 06.2015
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