Kalonji Ngoyi
Customer Service
Toronto,ON
Summary
Bilingual French/English Client Service Specialist with extensive experience in customer service, concierge support, and community engagement. Recognized for empathy, active listening, and clear communication in sensitive client interactions. Skilled in Microsoft Office, CRM tools, and online chat systems. Motivated to provide equitable, high-quality service delivery.
Overview
15
15
years of professional experience
5
5
Languages
Work History
Concierge
Elite Residential Concierge
07.2021 - 08.2024
- Supported residents and guests with daily service needs in high-demand environments.
- Handled visitor registration, calls, and service requests with discretion and professionalism.
- Provided courteous assistance in both English and French.
Customer Service & Sales Representative
SP DATA
01.2021 - 01.2022
- Assisted clients via phone with needs analysis and tailored solutions.
- Promoted Bell Canada services while meeting performance targets.
- Maintained accurate documentation and adhered to quality assurance standards.
Child Care Worker
ARCF
01.2018 - 01.2019
- Supervised children in daily activities ensuring safety and engagement.
- Provided positive reinforcement and documented progress.
Home Care Worker
CBI Day Care
01.2017 - 01.2019
- Assisted children and adults with specific needs in routines and activities.
- Completed records while fostering emotional and social development.
Customer Service Representative
Cultureinfo Centre
01.2010 - 01.2013
- Delivered front-line support and ensured high service quality.
Education
College Diploma - Game Design
Toronto Film School
Toronto, ON10.2025
High School Diploma - undefined
Saint Eric
Skills
- Customer service & complaint handling
- Live chat & telephone etiquette
- Active listening & empathy
- Multitasking & problem-solving
- Microsoft Office (Word, Excel, Outlook)
- Fluent in French, English, Lingala
- Adaptability & attention to detail
Interests
Stand-up comedy, Soccer, Beat making (5 years), Singing (10 years), Music & reading, Visual and creative arts
Timeline
Concierge
Elite Residential Concierge
07.2021 - 08.2024
Customer Service & Sales Representative
SP DATA
01.2021 - 01.2022
Child Care Worker
ARCF
01.2018 - 01.2019
Home Care Worker
CBI Day Care
01.2017 - 01.2019
Customer Service Representative
Cultureinfo Centre
01.2010 - 01.2013
High School Diploma - undefined
Saint Eric
College Diploma - Game Design
Toronto Film School
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