Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalonikakala Lavaka

Oakland

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Hotel
Oakland
07.2020 - 12.2020
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Resolved customer complaints promptly and efficiently.

Airport Fleet

Fleet
San Francisco
08.2019 - 02.2020
  • Utilized various software and tools to streamline processes and optimize performance.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Completed day-to-day duties accurately and efficiently.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed routine maintenance and repair.
  • Managed inventory and supplies to ensure materials were available when needed.

Customer Service Representative

VITAS Healthcare
Hayward
02.2019 - 08.2019
  • Identified areas of improvement in customer service processes and suggested changes accordingly.
  • Provided accurate information about products and services to customers.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered customer inquiries via phone, email, and chat.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Resolved customer complaints promptly and efficiently.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Took special orders in person and over telephone, generating additional revenue every month.

Education

High School Diploma -

LPS High School
Oakland, CA
06-2018

Skills

  • Problem-solving
  • Organization
  • Decision-making
  • Teamwork and collaboration
  • Active listening
  • Multitasking Abilities
  • Customer service
  • Task prioritization
  • Computer skills
  • Multitasking
  • Excellent communication
  • Communication
  • Self-Directed
  • Time management
  • Warranty service
  • Team development
  • Warehousing functions
  • Strong teamwork

Timeline

Customer Service Representative

Hotel
07.2020 - 12.2020

Airport Fleet

Fleet
08.2019 - 02.2020

Customer Service Representative

VITAS Healthcare
02.2019 - 08.2019

High School Diploma -

LPS High School
Kalonikakala Lavaka