Kallyn Afungfou
Calgary
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Telus Communications
04.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales Associate
Adidas
01.2021 - 04.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Bachelor of Arts - Business Administration
Mount Royal University
Calgary, None06-2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Microsoft Excel
- Conflict resolution
- Computer proficiency
- Customer relations
- Relationship building
- Customer satisfaction measurement
- Team development
- Customer education
Languages
English
Native or Bilingual
French
Native or Bilingual
Interests
- Volunteering
- Gym Workouts
- Youth Development Programs
- Fashion and Style
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Customer Service Representative
Telus Communications
04.2023 - 01.2025
Sales Associate
Adidas
01.2021 - 04.2023
Bachelor of Arts - Business Administration
Mount Royal University
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