Kally Bradley
Palmerston
Summary
Professional, skilled in crafting high-quality beverages and providing exceptional customer service. Strong focus on teamwork, ensuring smooth operations and meeting customer needs efficiently. Adaptable and reliable, ready to excel in fast-paced environments. Expertise in coffee preparation, machine maintenance, and inventory management, with friendly and approachable demeanor.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista/Barista Trainer
Starbucks
10.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Merchandiser
Counter Intelligence
01.2017 - 02.2025
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
Front Desk Campground Receptionist
Parkbridge Lifestyle Communities
07.2024 - 10.2024
- Managed front desk operations, ensuring smooth daily workflow.
- Improved visitor experience by greeting and assisting guests promptly.
- Scheduled appointments for maximizing office productivity.
- Enhanced office organization with meticulous filing of documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Shift Runner
Dominos Pizza
04.2020 - 11.2022
- Facilitated smooth shift transitions by thoroughly communicating key information to incoming Shift Runners during handovers.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
- Managed cash flow during shifts to ensure accurate transactions while minimizing discrepancies or losses.
- Ensured accurate inventory management through timely stock checks, proper documentation, and efficient ordering processes.
- Completed cash and credit card transactions accurately using POS software.
Camp Leader
Mapleton Township
06.2021 - 08.2021
- Collaborated with fellow camp leaders to create a positive and inclusive environment for all camp attendees.
- Communicated with parents, staff and teachers regarding children or program issues.
- Led groups of children safely through variety of camp activities.
- Monitored camper behavior during activities, effectively handling discipline situations and encouraging positive behavior.
- Supervised, guided and assisted students during crafts, art projects, games and other activities to provide developmental stimulation.
- Ensured camper safety by enforcing strict adherence to guidelines, policies, and procedures.
Education
Diploma -
Norwell District Secondary School
06.2021
Skills
- Planograms
- Customer service
- Problem-solving
- Cash handling
- Team leadership
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- POS systems
- New hire training
- Multitasking and organization
Languages
English
Awards
- Honour Roll Grade 12 Graduation with Honours
- High Five Healthy Minds for Healthy Children
- First Aid
- Smart Serve
Certification
- First Aid Certification
- Ontario Driver's License
- High Five Healthy Minds for Healthy Children
- Graduation with Honours
- Smart Serve
Timeline
Front Desk Campground Receptionist
Parkbridge Lifestyle Communities
07.2024 - 10.2024
Barista/Barista Trainer
Starbucks
10.2023 - Current
Camp Leader
Mapleton Township
06.2021 - 08.2021
Shift Runner
Dominos Pizza
04.2020 - 11.2022
Merchandiser
Counter Intelligence
01.2017 - 02.2025
Diploma -
Norwell District Secondary School
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