Kallissa Alexander
Victoria,BC
Summary
Ambitious Shift Supervisor aiming to increase value of company through excellent leadership. Proudly offers talents in communication and organization from experience in multiple roles. Outgoing and energetic individual familiar with a passion for operations.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
08.2019 - Current
- Helped store management meet standards of service and quality in daily operations by guiding partners through the barista approach
- Identified team weak points and used change equation to resolve concerns.
- Oversaw talented team by actively communicating project information, remedying issues and delivering positive feedback.
- Completed and reviewed weekly inventory counts and created Ad-Hocs for high variances.
- Prepared and adjusted pars for the holiday season, collaborated with SSVs to make sure pars are being met and connecting with the team if they needed to be changed
- Organized and created schematics for back of house and station restock inventory using the 5S method. Communicated and changes and opportunities in My Daily
Barista
Starbucks
04.2018 - 08.2019
- Created a culture of warmth and belonging, where everyone is welcome by celebrating partners with Green Apron cards
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Delegated Clean, Safe, Ready cards to baristas and reviewed Station Assessments to identify cleanliness trends
- Participated in Store Walks to experience the store from the customer's perspective and identified ways in which the team can continue to elevate the customer experience
Youth Leadership Facilitator
YMCA - Tong Louie Delegation
09.2018 - 06.2019
- Facilitated a group of youth ages 10-12
- Promoted physical, mental and social development using classroom games and activities.
- Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
- Implemented and encouraged debate-style classroom environment to increase youth engagement and promote critical thinking.
- Kept youth on-task with proactive behavior modification and positive reinforcement strategies.
Seasonal Worker
Bath and Body Works
12.2017 - 01.2018
- Greeted customers and helped with product questions, selections and purchases.
- Supported efficient and timely replenishment of sales floor merchandise.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
High School Diploma -
Semiahmoo Secondary
Surrey, BC06.2016
Skills
- Coaching and Mentoring
- Managing Routines
- Issue and Conflict Resolution
- Inventory Tracking and Management
- Learning Skills Development
- Safe Food Handling Practices
- Opening and Closing Coordination
Timeline
Shift Supervisor
Starbucks
08.2019 - Current
Youth Leadership Facilitator
YMCA - Tong Louie Delegation
09.2018 - 06.2019
Barista
Starbucks
04.2018 - 08.2019
Seasonal Worker
Bath and Body Works
12.2017 - 01.2018
High School Diploma -
Semiahmoo Secondary
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