Summary
Overview
Work History
Interests
Timeline
Generic
Kallie Hovatter

Kallie Hovatter

Toronto,Canada

Summary

Experienced Apple Retail professional with 12 years of global experience across the United States, Australia, and Canada. I bring a strong track record of building high-performing teams, delivering exceptional customer experiences, and driving sustained business growth in dynamic, fast-paced environments.

Known for leading with vision, purpose, and heart, I empower our teams to think big, act boldly, and stay relentlessly focused on impact. I’m driven by the opportunity to empower and inspire those around me. With a strategic mindset and a passion for innovation, I embrace every challenge as an opportunity to grow. At the core of everything I do is connection, culture, and a lasting positive impact.

Overview

11
11
years of professional experience

Work History

Manager, Shopping Experience

Apple, Inc.
03.2025 - Current

Eaton Centre Toronto, Canada


Led in Canada’s highest-volume Apple Store, driving excellence across the entire Product Zone team. Championed a culture of accountability, collaboration, and high standards—fueling both team performance and customer experience.

• Led the Product Zone to an “Exceeds Expectations” rating across all business areas within one quarter, through focused leadership and strong team alignment.
• Played a key role in elevating the store’s overall ranking from #28 to the top 20 in the national Store Trends Report—also achieved in a single quarter.
• Leveraged coaching tools to build ownership, shift behaviors, and deepen customer connection.
• Built a culture grounded in trust, accountability, and shared purpose, empowering the team to deliver measurable improvements and sustained success.

Manager, People Experience

Apple Inc.
07.2024 - 03.2025
  • Cultivated an inclusive and engaging workplace culture while driving initiatives to improve team performance and leadership development. By implementing innovative tools and strategies, I ensured Apple’s core values and supported the growth and success of our team.
  • Supported our store availability strategy, leading efforts to move engagement from less than 50% to over 90% with preferred availability, significantly improving team work-life balance.
  • Innovated an observational behavioural tracker to monitor employee and management behaviour, driving measurable improvements in team performance and culture.
  • Facilitated quarterly calibration sessions to assess team performance, readiness for growth, and succession planning with individualized development plans.
  • Assisted our leaders in driving performance management, coaching, & development strategies across our store.

Manager, Today at Apple Experience

Apple Inc.
01.2022 - 07.2024
  • Focused on strategies that empowered our Forum team to take their passions to places they never thought possible, which, in turn transformed our customers from dreamers into doers. Ensured our store’s programming aligned with the Today at Apple vision & the needs of our community.
  • Coordinated and executed a wide range of interactive events and workshops, driving community engagement and brand loyalty.
  • Collaborated with our PPO teams to deliver programming our community demands.
  • Achieved top 5 in the GEO in total session attendance for consecutive quarters.
  • Increased and improved Genius Bar awareness of Today at Apple to be the highest in the New South Wales Market.
  • Received positive feedback from our market for consistently exceeding session participation targets.

Manager, Operations Experience

Apple Inc.
12.2023 - 07.2024
  • Coached, modelled, and inspired team to deliver world-class customer service. Utilized Feedback at Apple, Coaching at Apple, and GROW On-The-Go to help the store meet its ownership goals and achieve success in our storewide inventory strategies & processes.
  • Oversaw day-to-day store operations, optimizing processes to improve efficiency and deliver a high customer satisfaction score.
  • Collaborated with cross-functional teams to ensure seamless execution of product launches and promotions.
  • Improved our APU journey to ensure a seamless and efficient customer experience.
  • Led and motivated our Operations Leads and Experts through provided training to enhance their performance.

Manager, Shopping Experience

Apple Inc.
03.2019 - 01.2022
  • Shared vision and strategy with our store team to motivate them to action. Accomplished company results by leveraging priorities, seasonal trends, and performance metrics.
  • Elevated our store business engagement to 50%. Spearheaded efforts to optimize connected iPhone, propelling our store to become the leader in the New South Wales Market.
  • Consistently delivered great customer experience. Taking ownership of the Expert and Pro team. Developing talents to elevated roles and experiences.
  • Recognized for contributing to the best Shopping experience in the New South Wales Market.
  • Supported the leadership team in developing processes and strategies for our key priorities.

Lead Genius

Apple Inc.
01.2017 - 01.2019
  • Managed the Flagship Genius Bar Operations, leading a team to provide human connection, same day help, and timely repairs for our customers who come to us for help with their Apple products.

Facilitated Hiring Seminars

Apple Inc.
01.2016 - 01.2017
  • Infused and presented Apple’s credo and core values to new company hires across Australia.

NSO Facilitator

Apple Inc.
01.2015 - 01.2016
  • Instilled in the team the core beliefs and Apple’s foundational excellence to prepare a new team of 150 employees to successfully open Sydney’s ninth Apple Store.

Technical Genius

Apple Inc.
01.2014
  • Exceeded company goals with a consistently high Net Promoter Score.

Technical Specialist

Apple Inc.
01.2014
  • Led the store team with the highest sessions delivered with a focus on Net Promoter results.

Technical Specialist

Apple Inc.
01.2012
  • Crabtree Valley, Streets of South Point. Supported my team members in implementing multiple ways of achieving tasks while exceeding customer expectations.

Interests

DNA Group Active Member / Women @ Apple

Apple Inc (Chatswood, NSW Australia)

January 2021 - Present

  • Chosen to participate in the Women@Apple: Our Athletes Event during the FIFA Women’s World Cup in 2023 sharing my highlights, achievements, and challenges as a professional woman in sports
  • Inspired team members across Australia during Women’s Health week and the Break the Bias events about the lessons learnt from both my professional and personal life
  • Recognized by my Market Director for delivering outstanding and inspiring presentations during Women’s Health Week & the FIFA World Cup events


DNA Group Active Member / Pride @ Apple

Apple Inc (Chatswood, NSW Australia)

January 2021 - Present

  • Advocate for visibility and acceptance
  • Participated in numerous Pride Events including Sydney World Pride in 2023 to support an inclusive future for everyone


NBL1 Semi-Professional Basketball Player

Sutherland Sharks (Sydney, NSW Australia)

October 2022 - July 2024

  • Community Service Award achieved for representing our team and organization with professionalism on and off the court
  • In 2023 finished in the top 3 in the league


WNBL Professional Basketball Player

Canberra Capitals WNBL Team (Canberra ACT Australia)

October 2013 - February 2016

  • Competed in the prestigious WNBL league in Australia
  • Represented our team in the playoffs in back to back seasons


Sports & Media Intern

Fox Sports (Raleigh, North Carolina USA)

July 2012 - 2014

  • Gained practical experience while interning for one of the biggest media and entertainment companies in the world

Timeline

Manager, Shopping Experience

Apple, Inc.
03.2025 - Current

Manager, People Experience

Apple Inc.
07.2024 - 03.2025

Manager, Operations Experience

Apple Inc.
12.2023 - 07.2024

Manager, Today at Apple Experience

Apple Inc.
01.2022 - 07.2024

Manager, Shopping Experience

Apple Inc.
03.2019 - 01.2022

Lead Genius

Apple Inc.
01.2017 - 01.2019

Facilitated Hiring Seminars

Apple Inc.
01.2016 - 01.2017

NSO Facilitator

Apple Inc.
01.2015 - 01.2016

Technical Genius

Apple Inc.
01.2014

Technical Specialist

Apple Inc.
01.2014

Technical Specialist

Apple Inc.
01.2012
Kallie Hovatter