Kalliah Hosang
Vancouver
Summary
Motivated college student with strong communication, problem-solving, and interpersonal skills. Eager to apply academic knowledge in real-world settings, with a focus on customer service, sales, and administrative roles. Proven ability to work collaboratively in team environments, manage tasks efficiently, and adapt to new challenges. Seeking opportunities to contribute to a dynamic workplace while continuing to develop professional skills.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Day2day Essentials
01.2025 - 07.2025
- Process inbound calls in a timely manner.
- Provided daily and weekly analysis reports to improve campaign and productivity.
- Provide some outbound customer support.
- Follow communication scripts and use knowledge of the company's products and services - Identify customer needs, research issues, resolve complaints, and provide solutions.
- Maintain ownership of calls throughout the lifecycle of a caller's request, including follow-ups.
- Recommend improvements for systems and processes to boost organizational efficiency.
Front Desk & Reservations
Half Moon Hotel
07.2023 - 07.2023
- Assisted guests by answering inquiries and providing information about services.
- Supported reservation tasks, including updating booking details and confirming appointments.
- Gained valuable experience in customer service and hospitality.
Front Desk Receptionist
St. James Central - Electoral Commission of Jamaica
04.2022 - 05.2022
- My primary role was to support the customers by:
- Providing helpful information.
- Answering questions
- Responding to complaints
- Completing any added task assigned by the supervisor
Education
Psychology
Douglas College
New WestminsterBachelor of Arts - Business Communications
University Canada West
Vancouver, BC, Canada04.2025
Associate of Science -
Montego Bay Community College
Montego Bay, Jamaica04.2023
High School - undefined
Mount Alvernia High School
Montego Bay, Jamaica06.2021
Skills
- Customer service
- Cash handling & POS operation
- Communication skills
- Time management
- Multitasking in fast-paced environments
- Teamwork
- Problem-solving
- Reliability & strong work ethic
- Data entry & filing
- Scheduling & email management
- Microsoft Office (Word, Excel, Outlook)
Languages
English
English
Native or Bilingual
Timeline
Customer Service Representative
Day2day Essentials
01.2025 - 07.2025
Front Desk & Reservations
Half Moon Hotel
07.2023 - 07.2023
Front Desk Receptionist
St. James Central - Electoral Commission of Jamaica
04.2022 - 05.2022
High School - undefined
Mount Alvernia High School
Psychology
Douglas College
Bachelor of Arts - Business Communications
University Canada West
Associate of Science -
Montego Bay Community College