KALKIDAN GEDLE
Toronto
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Overview
3
3
years of professional experience
Work History
Cashier/Waitress
Thai Express
04.2024 - Current
- Greeted customers in a friendly manner, escorted them to their tables, and answered any questions regarding menu items (e.g. about portions, ingredients, or potential food allergies)
- Took customer orders and delivered all food and beverages.
- Made menu recommendations when requested, answering questions, and sharing additional information.
- Demonstrated a high degree of customer service while processing all orders.
- Provided excellent wait service to ensure satisfaction.
Front Desk Receptionist
Mechu Diagnostic Laboratory
10.2022 - 11.2023
- Greeted clients with courtesy and announced their arrival to over 10 internal departments.
- Handled incoming calls on a multi-line phone system and directed them to the correct laboratory staff member.
- Answered all general questions and concerns from clients as required.
- Provided administrative support to the staff, such as data entry, preparing correspondence and record-keeping.
- Maintained lobby in an organized fashion to ensure that clients are comfortable and feel welcomed upon entering.
- Coordinated with the office manager to ensure office supplies are well stocked for staff use.
Academic University Tutor
Bahir Dar University
01.2022 - 10.2022
- Facilitated learning for individual and group tutoring sessions, engaging with over 50 students each month.
- Employed variety of teaching strategies to help students understand complex questions and concepts.
- Supported students in increasing their confidence with course material as well as increasing students’ practice of
Education
Diploma - Business Administration
George Brown College
Toronto, ON12-2025
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Team collaboration
- Professionalism and courtesy
- Money handling
- Cleaning and sanitizing
- Customer service excellence
- Written and verbal communication
Timeline
Cashier/Waitress
Thai Express
04.2024 - Current
Front Desk Receptionist
Mechu Diagnostic Laboratory
10.2022 - 11.2023
Academic University Tutor
Bahir Dar University
01.2022 - 10.2022
Diploma - Business Administration
George Brown College
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