Kalkidan Bayisa
Calgary,AB
Summary
Proactive Non-Profit Intern and Assistant Manager with extensive experience in volunteer management, customer service, and team collaboration. Skilled in handling sensitive information, legal documentation, and high call volumes with strong communication abilities.Seeking a Customer Service role at WestJet to leverage my strong communication skills, problem-solving abilities, and dedication to enhancing the passenger experience.
Overview
4
4
years of professional experience
Work History
Non-Profit Intern
Target Humanitarian Assistance Canada
03.2023 - Current
- Managed volunteer recruitment and training processes, ensuring a consistent pool of dedicated volunteers for organizational needs.
- Handled sensitive information with discretion while maintaining confidentiality at all times throughout the internship role.
- Participated in professional development opportunities offered by the non-profit organization to further enhance skills relevant to career goals in the sector.
- Facilitated communication between different teams within the organization by acting as a liaison when necessary, promoting effective collaboration efforts across projects or initiatives.
Assistant Manager
Femme De Carriere
05.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Court Advisor
Elizabeth Fry
03.2023 - 03.2024
- Processed workflows related to specific areas of court processes.
- Sorted, stamped and filed wide variety of legal and judicial materials.
- Reviewed presented documents for compliance to standards.
- Maintained flow of documents received and served through appropriate clerks up to judges and back to final destination.
- Assisted the public in navigating the court system by providing information on processes, forms, resources, or other relevant topics related to their needs.
- Provided exceptional customer service while responding promptly to inquiries from attorneys, litigants, and other court users.
Call Center Representative
Rogers Communications
02.2021 - 10.2021
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Sales Associate
American Egale
06.2020 - 12.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Bachelor of Arts - Policy Studies
Mount Royal University
Calgary, AB06.2025
Skills
- Customer Service Excellence: Proven ability to deliver outstanding service in high-pressure environments
- Communication: Strong verbal and written communication skills; fluent in English and French
- Problem Solving: Skilled in quickly resolving issues, enhancing customer satisfaction
- Technical Proficiency: Experienced with Amadeus, Sabre, and Microsoft Office Suite
- Team Collaboration: Strong ability to work within a team to achieve operational goals
- Multitasking: Capable of managing multiple tasks simultaneously without compromising service quality
- Partnership Building
- Computer Skills
- Creative and Resourceful
Timeline
Non-Profit Intern
Target Humanitarian Assistance Canada
03.2023 - Current
Court Advisor
Elizabeth Fry
03.2023 - 03.2024
Assistant Manager
Femme De Carriere
05.2022 - Current
Call Center Representative
Rogers Communications
02.2021 - 10.2021
Sales Associate
American Egale
06.2020 - 12.2020
Bachelor of Arts - Policy Studies
Mount Royal University
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