Kalista Li
Toronto,ON
Summary
Accomplished in brand building and a master communicator, I significantly enhanced customer retention and sales at Amorepacific and Loreal Cosmetics. My knack for fostering team spirit and leveraging effective negotiation skills led to notable achievements in both customer service excellence and increased brand awareness.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Brand Representative
Amorepacific
09.2024 - Current
- Provided excellent customer service, resulting in positive feedback and repeat business.
- Enhanced sales performance through effective communication of product features and benefits.
- Participated in regular sales meetings, contributing valuable insights for improving overall team performance.
- Increased brand awareness by conducting product demonstrations and engaging with customers.
Sales Associate Specialist
Loreal Cosmetics
03.2023 - 09.2024
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
Supervisor - Catering
ZenQ
10.2018 - 07.2024
- Boosted employee morale by fostering a positive work environment that encouraged teamwork and open communication amongst staff members.
- Increased client retention, maintaining strong professional relationships through exceptional communication skills.
Education
Diploma - Hotel Management
George Brown College
Toronto, None11-2019
Skills
- Brand building
- Effective communicator
- Relationship builder
- Effective negotiation
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Certification
- Digital Marketing Certification - Digital Marketing Institute (DMI).
Timeline
Brand Representative
Amorepacific
09.2024 - Current
Sales Associate Specialist
Loreal Cosmetics
03.2023 - 09.2024
Supervisor - Catering
ZenQ
10.2018 - 07.2024
Diploma - Hotel Management
George Brown College
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