Kalissa Mullison

• Managed all scheduling, operations, and client communication while retaining strong client retention
• Sold retail products and services by educating clients on solutions that aligned with their needs.
• Generated repeat revenue through strong relationship-building and personalized client care.
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Managed and utilized a POS system to complete all transactions.

Advised clients on product recommendations based on current trends and knowledge.

Answered and managed multi line phone calls.

• Supervised daily operations, ensuring compliance with company standards and policies.
• Trained and mentored new team members on product knowledge and customer service excellence.
• Implemented effective workflow processes, enhancing team efficiency during peak hours.
• Monitored inventory levels, coordinating restocking to maintain product availability.