KALINDU WITHARANAGE

Results-driven Master's in Business Administration professional with deep understanding of business concepts and terminologies. Over 11 years of experience in administration and 4 years in banking, honing skills in budgeting, purchasing, and administrative tasks. Proficient in data entry, problem-solving, and collaborative work in a change-oriented environment. Expertise extends to Microsoft Office applications (Excel, Word, PowerPoint, Outlook), Oracle Peoplesoft, and Tally accounting software. Recognized as best employee in 2017-18 and commended for coordinating events and promotional activities. Exceptional verbal and written communication skills with strong emphasis on telephone etiquette. Customer service-oriented with proven negotiation and objection handling abilities. Developed leadership and analytical skills in high-pressure environments, focusing on strategic planning and operational efficiency.

• Life Licensing Qualification Program (LLQP), Financial Service Regulatory Authority of Ontario, 2021
• Master of Business Administration, Bangalore University, 2009
• Bachelor of Business Management, Bangalore University, 2007
• Microsoft Excel (Advanced proficiency level), AIMS Centre for Learning
• Tally – Accounting software (Intermediate proficiency level), AIMS Centre for Learning

• Senior Officer, CIBC Capital Market, 02/01/24, Present, Timely and accurate handling of trade confirmation and settlement, Execute transactions accurately and on time, Work closely in a team environment to meet benchmarks and service level agreements, Day-to-day due diligence of customer information verification
• Senior Officer, Manpower (CIBC Assignment), 01/01/23, 02/01/24, Timely and accurate handling of trade confirmation and settlement, Execute transactions accurately and on time, Work closely in a team environment to meet benchmarks and service level agreements, Day-to-day due diligence of customer information verification
• Operation Analyst, Prime Hire (TD Assignment), 11/01/21, Present, Complete routine transactions within standardized framework, Maintain operational effectiveness to meet business objectives and service level goals
• Transaction Processing Officer, Manpower (CIBC Assignment), 02/01/20, 03/01/20, Account maintenance and transactions of financial nature, Verify all incoming and outgoing transactions, Reporting using independent judgment, Prepare renewal letters and ensure productivity standards are met
• Senior Administrative Officer, AECS Group, 01/01/14, 12/31/19, Manage employee database and documentation, Prepare data-based presentations, Handle daily operational requirements, Provide information and sell courses to potential students, Work with finance and purchase department for cost reduction, Ensure 100% enrollment for admission department for 3 years
• Human Resource Assistant, AIMS Group, 01/01/10, 12/31/13, Achieve targets and promote to executive HR, Recruitment sessions and manpower planning, Resolve employee issues for satisfaction and retention, Coordinate orientation and training of new employees