Kalilah Hillstock
Barstow,CA
Summary
Able to work well under pressure as part of a team or independently.
Meticulous worker, attentive to quality and detail. Willing to assist co-workers, supervisors, and customers in cooperative and patient manner. Able to adapt to new equipment and technology. Perform effectively despite deadlines and changing priorities. Polite, respectful, courteous, well mannered; as well as dedicated, energetic, and enthusiastic. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Able to handle multiple projects simultaneously with a high degree of accuracy. Cooperative Correspondence Clerk with 6 years of authorization specialist experience. Adept at customer service and staying client focused through conflict resolution. Exceptional customer service skills and accurate typing ability.
Overview
12
12
years of professional experience
Work History
Behavior Therapist
Accel Therapies
01.2024 - Current
- Established trusting relationships with over 50 clients, providing a foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Improved client behavior by implementing individualized therapy plans and interventions.
- Documented client behavior and interventions attempted and collected and reported data using approved format, methods and forms.
- Developed tools to help client acquire new skills and work towards goals of building communication and social interactions.
- Collaborated with treatment team to determine obstacles to success, assess client needs and develop treatment plan.
- Enhanced client progress by consistently monitoring and adjusting treatment goals.
- Utilized data-driven decision-making processes to inform adjustments to treatment plans, maximizing client outcomes.
- Reduced challenging behaviors by implementing evidence-based interventions and monitoring their effectiveness.
Customer Care Representative
High Desert Speech And Language
02.2017 - 12.2023
- Responded to of customer needs through competent customer service and prompt problem-solving.
- Assisted approximately 50 daily call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Trained new employees on best practices and customer care procedures to eliminate inefficiencies.
- Maintained consistent follow-up on status of prior authorization requests.
- Submitted for prior authorization with required documentation to appropriate funding source.
- Maintained files and controlled records to show correspondence activities.
- Gathered records pertinent to specific problems, reviewed for completeness and accuracy and attached records to correspondence as necessary.
Food Service
Juice It Up
02.2014 - 08.2015
- Perform daily duties in addition to taking customer orders and preparing merchandise
- Assist with store stocking, floor sets, pricing activities, assembling equipment, and opening/closing
- Courteously greet over 100 customers and provide in depth product knowledge
- Recommend merchandise based on individual requirements
- Investigated and resolved customer complaints in courteous manner
- Operate cash register, scanners and computers to itemize and total customer purchases
- Process transactions within busy fast paced environment
- Quote prices and discounts as well as credit terms, warranties, and delivery dates
- Prepared sales contracts and accepted payment through cash, check and credit card
- Inspect merchandise for quality and quantity.
Desert Knolls Convalescent
Sterling Commons Memory Care Community
01.2013 - 2013
- Assisted medical staff to insure optimal patient care and standards
- Performed related patient care functions such as taking temperature, pulse, respiration, and blood pressure readings
- Instructed over 10 patients in various self-administered treatments or procedures
- Evaluated patient’s conditions by observing signs, symptoms, and reactions to therapy
- Initiated appropriate emergency procedures as necessary
- Provided extraordinary customer relations and client service
- Assisted in training and monitoring of medication, care, administration.
Education
Some College (No Degree) -
Victor Valley College
Victorville, CASome College (No Degree) -
Cal Poly Pomona
Pomona, CAHigh School Diploma -
Riverside Preparatory High School
Oro Grande, CA06.2012
Skills
- Written Communication
- Customer Service
- Attention to Detail
- MS Office
- Flexible and Adaptable
- Dependable and Responsible
- Organizational Skills
- Problem-Solving
- Remote Office Availability
- Good Telephone Etiquette
- Task Prioritization
- Data Entry
- Crisis intervention strategies
- Autism Spectrum Knowledge
- Individualized Treatment Planning
- Electronic Medical Record Software
Timeline
Behavior Therapist
Accel Therapies
01.2024 - Current
Customer Care Representative
High Desert Speech And Language
02.2017 - 12.2023
Food Service
Juice It Up
02.2014 - 08.2015
Desert Knolls Convalescent
Sterling Commons Memory Care Community
01.2013 - 2013
Some College (No Degree) -
Victor Valley College
Some College (No Degree) -
Cal Poly Pomona
High School Diploma -
Riverside Preparatory High School
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