Kalie Lipscomb
Lower Lake
Summary
Experienced with patient intake and assessment, ensuring efficient and accurate admissions. Utilizes strong communication and organizational skills to manage patient data and facilitate coordination with healthcare teams. Knowledge of healthcare protocols and patient care standards, contributing to seamless and supportive patient experience.
Overview
20
20
years of professional experience
Work History
Clinical Intake Specialist
Vynca Care
California
03.2026 - Current
- Clinical intake for ECM program
- Customer service
- Enrollments for ECM program
- Insurance eligibility
- Working with members to accomplish goals
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information
Clinical Outreach Specialist
Vynca Care
California
10.2024 - 03.2026
- Outgoing and incoming calls to Clients
- Pre-enrollments and enrollments for ECM program
- Customer services
- Scheduling
- Working with team members to accomplish goals
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information
Surgery Scheduling Coordinator
Banner Health
Tucson, AZ
04.2024 - 10.2024
- Scheduled Patients for 5 Speciality Clinics and 94 providers
- Registering Patient using EMR Systems
- Used and updated Office and provider protocols to make sure patients were scheduled properly
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information.
Healthcare Scheduler
Banner Health
Cheyenne, WY
11.2021 - 03.2024
- Scheduling for 9 clinics and 52 providers
- Registering patients
- Communication with insurance companies, pharmacies, RN’s and other Healthcare entities.
- Referrals
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer services success rates by quickly resolving issues.
Healthcare Scheduler
Adventist Health
Ukiah, CA
02.2021 - 07.2021
- Surgery scheduling for Gastroenterology
- Customer Service
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information
Medical Assistant
Children's Hospital Colorado Anschutz Medical Campus, Aurora
Aurora, CO
01.2007 - 08.2018
- Assisted healthcare providers with patient examinations and procedures, ensuring safety and comfort.
- Managed patient scheduling and follow-up appointments, improving clinic workflow efficiency.
- Administered vaccinations and medications under physician supervision, adhering to safety protocols.
- Conducted patient intake assessments, documenting vital signs and medical histories accurately.
- Administered patient care by performing vital sign checks and documenting medical histories.
- Educated patients on treatment plans and medication usage to enhance compliance and understanding.
- Managed electronic health records, maintaining accuracy and confidentiality of patient information.
Education
Associates of Science - Medical Assisting, Medical Office
Red Rocks Community College
Lakewood, CO05-2009
Skills
- Patient Registration
- Electronic Health Records
- Healthcare Software
- Insurance verification
- Clinical vocabulary
- EMR- Epic, Cerner, Schedule Book, Sales force, VOS
- Data entry proficiency
- Patient Communication
- Computer skills
- Attention to Detail
- Clinical terminology
- Health Data Management
- Problem-solving
- Phone Triage
- Teamwork
- Customer service
- Multi-line phone systems
- Confidentiality
- Attention to detail
- Attention to detail
LANGUAGES
English
Timeline
Clinical Intake Specialist
Vynca Care
03.2026 - Current
Clinical Outreach Specialist
Vynca Care
10.2024 - 03.2026
Surgery Scheduling Coordinator
Banner Health
04.2024 - 10.2024
Healthcare Scheduler
Banner Health
11.2021 - 03.2024
Healthcare Scheduler
Adventist Health
02.2021 - 07.2021
Medical Assistant
Children's Hospital Colorado Anschutz Medical Campus, Aurora
01.2007 - 08.2018
Associates of Science - Medical Assisting, Medical Office
Red Rocks Community College