Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kalian Mascotto

Hull,QC

Summary

Bilingual worker with 10+ years of experience in a variety of different working environments. Looking for a position where I can apply the broad range of skills I have developed and honed throughout my career.

Overview

9
9
years of professional experience

Work History

Use of Force Security Guard

Commissionaires
05.2024 - Current
  • Use of force security guard at the Supreme court of Canada
  • Conducted security screenings of visitors, staff, and vehicles using an electronic wand and x-ray machine to ensure compliance with safety protocols.
  • Utilized bilingual skills (English/French) to communicate effectively with a diverse range of visitors, ensuring clear instructions and assistance in both official languages.
  • Patrolled and monitored the interior and exterior of the Supreme Court building, ensuring the safety of personnel, visitors, and the premises.
  • Responded to security incidents promptly and professionally, using de-escalation techniques and applying appropriate use-of-force procedures when necessary.
  • Ensured access control by verifying credentials, issuing temporary passes, and monitoring entry and exit points to prevent unauthorized access.
  • Collaborated with law enforcement and other security personnel in the event of emergencies or investigations, contributing to the maintenance of a secure environment.
  • Performed routine security checks of high-security areas, equipment, and emergency systems to ensure operational readiness.

Security Guard

Commissionaires
02.2024 - Current
  • Maintained a safe environment for staff and visitors through proactive surveillance and communication.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Wrote detailed notes in notebook about current workdays
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Responded quickly to emergency situations to assess and deflect issues.

Sales Associate

Bell Mobility
11.2023 - 02.2024
  • Increased sales by establishing rapport with potential customers and delivering tailored product presentations.
  • Participated in regular sales team meetings to share insights, learn from colleagues, and contribute toward collective goals for enhanced overall performance.
  • Enhanced customer satisfaction by addressing concerns, answering questions, and providing exceptional service during door-to-door interactions.
  • Established trust with potential clients using transparent communication methods and honest assessments of their requirements.
  • Exceeded monthly sales quotas by employing persuasive communication techniques and product knowledge expertise.

Maintenance Worker

Chartwell
10.2020 - 04.2023
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Swept hard surface floors using broom or push broom dust mop.
  • Removed spots from glass doors, mirrors and windows by spraying cleaner and wiping.
  • Damp-mopped hard floors to clean and remove residue or spillage.
  • Dusted surfaces, ledges, fixtures and furniture.
  • Sanitized break area kitchen counters, tables and sinks.
  • Checked in and stocked inventory throughout facility.

Server

Chartwell
10.2019 - 10.2020
    • Cultivated warm relationships with residents.
    • Explained menu items and suggested appropriate options for food allergy concerns.
    • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
    • Bussed and reset tables to keep dining room and work areas clean.
    • Used slow periods to restock supplies, ice, trays and delivery bags.
    • Inspected dishes and utensils for cleanliness.
    • Worked in fast and efficient manner to maximize positive experiences for residents.

Cashier

Marcher Fortier
07.2018 - 07.2020
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.

Keyholder

Labels
04.2018 - 12.2018
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Processed cash, credit, debit and check payments.
  • Opened inventory boxes and restocked shelves.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Resolved concerns with products or services to help with retention and drive sales.

Stocking Associate

Ti-Jean Convenience Store
09.2015 - 01.2018
  • Answered queries and concerns and assisted customers with product selections.
  • Maintained clean and organized stockroom by sweeping, mopping, taking out garbage's and removing empty boxes.
  • Organized products on floor
  • Rotated stock correctly to prevent out-of-date products and removed aging items.

Education

GED -

Humber College
Toronto, ON
06.2022

GED -

Heritage College
Gatineau, QC
05.2019

Skills

  • Customer Service

  • Bilingual

  • Verbal and written communication

  • Patrolling

  • Cleaning

  • Security camera monitoring

  • Equipment Maintenance

  • Detail Orientation

Timeline

Use of Force Security Guard

Commissionaires
05.2024 - Current

Security Guard

Commissionaires
02.2024 - Current

Sales Associate

Bell Mobility
11.2023 - 02.2024

Maintenance Worker

Chartwell
10.2020 - 04.2023

Server

Chartwell
10.2019 - 10.2020

Cashier

Marcher Fortier
07.2018 - 07.2020

Keyholder

Labels
04.2018 - 12.2018

Stocking Associate

Ti-Jean Convenience Store
09.2015 - 01.2018

GED -

Humber College

GED -

Heritage College

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Kalian Mascotto