Kali Lafleur
St. Albert
Summary
Customer-focused professional with extensive experience in client relations and service coordination, recognized for enhancing customer satisfaction through effective problem-solving. Proven track record of managing inquiries and implementing solutions that streamline processes and boost efficiency. Committed to fostering strong relationships while delivering exceptional service.
Overview
10
10
years of professional experience
Work History
Owner
Kindred Curations
Edmonton
11.2023 - 08.2024
- Curated and executed intimate events such as baby showers, bridal showers and birthdays
- Managed social media to boost customer engagement
- Developed business plans and strategies to grow small business.
Support Advisor
Shopify
04.2021 - 05.2024
- Supported a diverse range of clients by addressing concerns, resolving issues, and identifying opportunities for improvement while ensuring exceptional customer service and satisfaction
- Collaborated with internal and external stakeholders to align service delivery with business objectives, streamline operations, and enhance overall efficiency
- Additionally, I worked within a team environment to drive key performance goals, improve service effectiveness, and contribute to overall team success
Service Advisor
Porche Centre Edmonton
06.2018 - 09.2021
- Provided expert guidance and support to customers regarding service needs and solutions while working with luxury and recreational vehicle brands, including Porsche, Land Rover, and Go RV
- Maintained strong communication and coordination with stakeholders to manage service appointments, ensuring timely execution of solutions
- Identified opportunities to enhance customer experiences, streamline workflows, and support operational improvements to optimize efficiency
- Scheduled maintenance inspections, tune-ups, oil changes and other key services.
Brand Ambassador
Uber
01.2015 - 04.2016
- Engaged with the public at various community events, strengthening communication skills and promoting the expansion of Uber in the local market.
- Effectively built relationships with both established and potential customers.
- Developed and maintained relationships with local businesses and organizations for brand partnerships.
Education
Bachelor of Arts - Psychology
University of Alberta
Edmonton, AB04-2026
High School Diploma -
Paul Kane High School
St. Albert, AB06-2013
Skills
- Customer Service Excellence
- Effective Communication
- Conflict Resolution
- Coordination & Scheduling
- Team Collaboration
- Process Improvement
Timeline
Owner
Kindred Curations
11.2023 - 08.2024
Support Advisor
Shopify
04.2021 - 05.2024
Service Advisor
Porche Centre Edmonton
06.2018 - 09.2021
Brand Ambassador
Uber
01.2015 - 04.2016
Bachelor of Arts - Psychology
University of Alberta
High School Diploma -
Paul Kane High School
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