Kaley MacNevin
Hamilton,ON
Overview
20
20
years of professional experience
Work History
DC Talent Acquisition Specialist
TJX Canada
08.2022 - Current
- Utilized Excel proficiently for candidate tracking and data management
- Managed full-cycle recruiting process for multiple roles simultaneously while maintaining high-quality standards in candidate assessment and selection.
- Engaged proactively in Indeed Hiring Events
- Collaborated with team members to streamline tracking processes, ensuring timely monthly updates for Hiring Managers
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
Talent Acquisition Coordinator- Sourcing & Employment Brand
TJX Canada
01.2022 - 08.2022
- Strategically sourced top talent through platforms such as Indeed, LinkedIn, and our company’s Career site
- Conducted initial candidate outreach and coordinated interviews with the Recruitment team
- Regularly assessed progress toward hiring goals and provided feedback to optimize the process
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Conducted comprehensive interviews to assess candidate fit based on skills, cultural alignment and long-term potential within the organization.
- Facilitated a smooth onboarding process for new hires by collaborating with HR partners to prepare necessary paperwork and orientation materials.
Customer Service Operations Manager
TJX Canada
04.2015 - 01.2022
- Developed efficient weekly schedules, conducted effective training for new staff, and maintained seamless daily operations
- Strategically allocated daily tasks to associates based on store priorities and delivery schedules
- Led recruitment efforts, posted job openings, managed associate files, and maintained accurate headcount records
- Facilitated comprehensive training for new management team members during their 7-week onboarding process
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Customer Service Operations Coordinator/ Key Holder
TJX Canada
02.2012 - 04.2015
- Supervised cash registers and optimized checkout processes, ensuring efficient customer service
- Facilitated comprehensive training for newly hired cashiers, emphasizing customer interaction, accuracy, and procedural compliance
- Led markdown processes, mentored team members, and ensured consistent pricing accuracy
- Managed cash office operations, maintained financial records, and onboarded new associates
- Supervised fitting room operations, enforced protocols, and maintained a positive customer experience
Bra Expert/ Key Holder
La Senza
11.2004 - 02.2012
- Managed daily store opening and closing protocols, ensuring operational efficiency and security
- Consistently met or exceeded daily sales targets, driving revenue growth
- Handled nightly deposits and meticulously balanced cash registers for accuracy
- Executed weekly visual merchandising setups, enhancing store aesthetics and product visibility
- Provided exceptional customer service, offering personalized assistance, and ensuring positive fitting room experiences
Education
Sheridan College - Human Resource Certificate
Sheridan College
10.2024
Mohawk College - Early Childhood Education
Mohawk College
06.2007
Diploma -
Barton Secondary School
Hamilton, ON06.2005
Skills
- Acting with Integrity
- Building Trust
- Drive for Results
- Developing Talent
- Effective Teams
- Embodying Humility
- Respect
- Informal Influencing
- Building Networks
- Applicant Tracking Systems
- Candidate Sourcing
- Onboarding Processes
- Data-driven decision-making
Languages
English
Professional Working
Timeline
DC Talent Acquisition Specialist
TJX Canada
08.2022 - Current
Talent Acquisition Coordinator- Sourcing & Employment Brand
TJX Canada
01.2022 - 08.2022
Customer Service Operations Manager
TJX Canada
04.2015 - 01.2022
Customer Service Operations Coordinator/ Key Holder
TJX Canada
02.2012 - 04.2015
Bra Expert/ Key Holder
La Senza
11.2004 - 02.2012
Mohawk College - Early Childhood Education
Mohawk College
Sheridan College - Human Resource Certificate
Sheridan College
Diploma -
Barton Secondary School
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