Kaley Fuentes
Pomona
Summary
Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Positive and upbeat professional makes guests feel welcome while balancing diverse business requirements. Knowledgeable about server loads, kitchen output and customer preferences. Successful in maintaining productivity and calm in fast-paced environments.
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Overview
1
1
year of professional experience
Work History
Host
American road trip
Yucaipa
02.2023 - 12.2023
- Communicated with servers about new tables, changes in food availability and customer comments.
- Provided excellent customer service by anticipating customer needs.
- Served as point-of-contact for resolving guest complaints or special requests.
- Notified server after seating parties in section to facilitate prompt service.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Assisted servers in seating guests by escorting them to their tables.
- Inspected dining and serving areas for cleanliness and proper setup.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Maintained contact with kitchen and serving staff to properly handle dining details and address concerns.
- Helped service staff handle demand by distributing food and beverages.
- Took beverage orders and served drinks during peak meal times.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Accepted payments from guests for dine-in and take-out foods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Took reservations over phone and in person.
- Resolved customer service and food-related issues to maintain guest satisfaction.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Assisted staff by serving food and beverages or bussing tables.
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.
- Collaborated with front of house staff to move tables and adjust seating to accommodate customers.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Greeted guests and gathered information to seat groups or place on waitlist.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered phones promptly to record and confirm reservations.
- Took reservations from patrons by phone or online.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Provided customers with accurate wait times and monitored waiting list.
Education
High School Diploma -
Green Valley High School
35948 Susan St Yucaipa, CA 92399 United States06-2023
Skills
- Menu management
- Telephone reception
- Event planning assistance
- Order accuracy
- Good listener
- Social
- Responsible , respectful
- Great with teams and alone
- POS software
- Customer engagement
- Customer service
Timeline
Host
American road trip
02.2023 - 12.2023
High School Diploma -
Green Valley High School