Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Service Advisor
Caliber Collision • Grass Valley, CA
11.2021 - Current
Maintain high customer satisfaction standards to meet or exceed targets.
Develope highly empathetic client relationships and earned reputation for exceeding service standard goals.
Creating detailed cost estimates for repairs, including labor and parts, and explaining these to customers.
Clearly explaining the necessary repairs, potential options, and answering any questions customers may have.
Addressing customer concerns and complaints, and resolving any issues that arise during the repair process.
Ordering necessary parts from suppliers, tracking their delivery, and ensuring they are correct and available when needed.
Understanding insurance processes, verifying coverage, and assisting with claims.
Maintaining accurate records of repair orders, invoices, and customer interactions.
Recording Officer
Passion Title Company
09.2020 - 11.2022
Recording of property documents as well as parcel and subdivision maps with the county.
Customer service
Managing a 25 client deck
Data entry in excel
New construction property inspections
Research records
Preparing new files and setting them up in both the computer and paper systems.
Process, file and organize records
Educated staff on organizational mission and goals to help employees achieve success.
Generated reports detailing findings and recommendations.
Manufacturing Specialist / Inventory
Baker Hughes • Minden, NV
10.2014 - 03.2020
Prepared reports and technical documentation of day-to-day production processes.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Examined incoming materials and compared to documentation for accuracy and quality.
Reviewed production schedules and streamlined processes.
Managing stockroom inventory
Data entry in SAP program
Batch parts for production orders
Nonconformance reporting
Build and final assembly of product
Train and access new employee productivity
PCBA SMT operator
Certified Fuji operations trainer
Solder rework
Filing Warehouse Manager
Placer Title Company
04.2013 - 10.2014
Data Entry in Excel
Organization of paperwork and files.
Scanning, copying and retrieval of files
Answering and assisting calls on a multi-line phone system.
Prepare Fed Ex and mail service.
Created and enforced detailed organization processes to increase quality and service standards.