Kaley Epps-Smallwood
Nevada City
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
13
13
years of professional experience
Work History
Service Advisor
Caliber Collision • Grass Valley, CA
11.2021 - Current
- Maintain high customer satisfaction standards to meet or exceed targets.
- Develope highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Creating detailed cost estimates for repairs, including labor and parts, and explaining these to customers.
- Clearly explaining the necessary repairs, potential options, and answering any questions customers may have.
- Addressing customer concerns and complaints, and resolving any issues that arise during the repair process.
- Ordering necessary parts from suppliers, tracking their delivery, and ensuring they are correct and available when needed.
- Understanding insurance processes, verifying coverage, and assisting with claims.
- Maintaining accurate records of repair orders, invoices, and customer interactions.
Recording Officer
Passion Title Company
09.2020 - 11.2022
- Recording of property documents as well as parcel and subdivision maps with the county.
- Customer service
- Managing a 25 client deck
- Data entry in excel
- New construction property inspections
- Research records
- Preparing new files and setting them up in both the computer and paper systems.
- Process, file and organize records
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
Manufacturing Specialist / Inventory
Baker Hughes • Minden, NV
10.2014 - 03.2020
- Prepared reports and technical documentation of day-to-day production processes.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Reviewed production schedules and streamlined processes.
- Managing stockroom inventory
- Data entry in SAP program
- Batch parts for production orders
- Nonconformance reporting
- Build and final assembly of product
- Train and access new employee productivity
- PCBA SMT operator
- Certified Fuji operations trainer
- Solder rework
Filing Warehouse Manager
Placer Title Company
04.2013 - 10.2014
- Data Entry in Excel
- Organization of paperwork and files.
- Scanning, copying and retrieval of files
- Answering and assisting calls on a multi-line phone system.
- Prepare Fed Ex and mail service.
- Created and enforced detailed organization processes to increase quality and service standards.
Education
High School Diploma -
Nevada Union High School
Nevada City, CA08-2011
Skills
- Records management
- Team collaboration
- Multitasking and organization
- Conflict resolution
- Driven self starter
- Quickly adapts to new environments
- Time management
- Works efficiently under pressure
- Account management
- Speaks effectively, listens attentively
Timeline
Service Advisor
Caliber Collision • Grass Valley, CA
11.2021 - Current
Recording Officer
Passion Title Company
09.2020 - 11.2022
Manufacturing Specialist / Inventory
Baker Hughes • Minden, NV
10.2014 - 03.2020
Filing Warehouse Manager
Placer Title Company
04.2013 - 10.2014
High School Diploma -
Nevada Union High School