KALEY BYRD
Sacramento
Summary
Responsible individual with good judgment, time management and a flexible schedule. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
Seasoned Customer Associate with 3 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.
Overview
3
3
years of professional experience
Work History
Animal Caretaker
Gecko's Etc.
05.2024 - 01.2025
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Prepared special diets for animals to accommodate specific health conditions and species-specific needs.
- Kept animals clean and free of contaminants to promote optimal health.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
Reptile Specialist
Aquarium & Reptile Depot
09.2023 - 05.2024
- Built rapport with clients by providing quality customer service and problem solving
- Established personal connections with customers, exceeding customer service expectations
- Streamlined inventory management to eliminate the need for stock replenishment
- Communicated with customers daily, provided friendly and courteous service, and answered questions
- Uphold the highest standards of cleanliness and staff conduct and reduced complaints
Customer Service Associate
Beach Hut Deli
08.2021 - 04.2024
- Built sustainable customer relationships of trust through open and interactive communication
- Greeted and informed customers of products, fostering positive store experiences
- Maintained cash accuracy by working with supervisor to correct deficiencies
- Built and maintained positive working relationships with co-workers
- Attended training to refresh on current procedures and learn process improvements
- Maintained inventory and store visual presentation to meet customer needs
- Enforced store safety and cleanliness standards, reducing hazards
- Resolved and de-escalated issues to address customer concerns
- Counted cash drawers at beginning of shifts to verify correct amounts
- Bagged or boxed merchandise
Customer Service Associate
Cracker Barrel
03.2022 - 09.2023
- Built rapport with customers and accurately assessed needs to make recommendations and upsell to achieve sales goals
- Answered product questions with up-to-date knowledge of sales and store promotions
- Responded promptly to customer queries to increase overall satisfaction
- Developed strong relationships with clients
- Built and established strong relationships with customers, enabling long-term partnerships
- Highlighted new products and company promotions during sales pitches
- Stayed current on customer trends and requirements
- Used knowledge of company products and services to recommend solutions to customers
- Greeted and informed customers of products, fostering positive store experiences
- Enforced store safety and cleanliness standards, reducing hazards
- Provided efficient and courteous service to customers
- Built and maintained positive working relationships with co-workers
Education
HIGH SCHOOL DIPLOMA -
California Virtual Academy
07.2021
Skills
- Exceptional Communicator
- Customer Relations
- Customer Service
- Customer Satisfaction
- Adaptability and Flexibility
- Data Entry
- Health Code Compliance
- Tagging and Labeling
- Merchandise Packaging
- Animal care
- Nutritious feeding
- Animal nutrition
- Pet handling
- Animal handling
- Disease prevention
Timeline
Animal Caretaker
Gecko's Etc.
05.2024 - 01.2025
Reptile Specialist
Aquarium & Reptile Depot
09.2023 - 05.2024
Customer Service Associate
Cracker Barrel
03.2022 - 09.2023
Customer Service Associate
Beach Hut Deli
08.2021 - 04.2024
HIGH SCHOOL DIPLOMA -
California Virtual Academy
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