Ka'Leigha Ferguson
Santa Barbara,CA
Summary
Current student working toward a Bachelor's Degree in Sociology and seeking an opportunity to expand work experience. Can quickly identify and close any knowledge gaps in order to offer stability to both team and employer and am willing to take on any task within reason while offering strong leadership abilities. Have experience in customer service with a friendly and upbeat attitude, both in office and via telephone. Able to manage time effectively, especially in fast-paced environments, and immensely attentive to important details.
Overview
6
6
years of professional experience
Work History
Receptionist
Door 28
06.2024 - 09.2024
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant, light-hearted conversations while notifying the necessary employee for the job.
- Managed all relevant tasks in compliance with company policies efficiently and effectively.
- Completed data entry and filing to keep records updated for easy retrieval.
- Welcomed customers with friendly greeting, answered general questions, and directed to specific offices.
Online Assistant
Virtual Handywoman
01.2023 - 12.2023
- Collaborated with team members remotely to complete projects within specified deadlines
- Updated website content using content management systems as needed or directed by clients
- Conducted internet research on various topics as requested by clients
- Organized and updated file systems, keeping records easily retrievable
Sales Associate
River City Jr. Radiers
01.2019 - 12.2021
- Processed payments quickly to keep customer flow moving
- Resolved customer concerns using strong communication and conflict management skills
- Demonstrated selling experience in fast-paced, service-oriented setting
- Adapted to changing priorities and unexpected situations with calm demeanor
Education
Bachelor of Arts (B.A.) - Sociology
UC Santa Barbara
Santa Barbara06.2027
High school or equivalent -
River City High School
West Sacramento, CA05.2023
Skills
- Adaptability
- Team collaboration
- Problem solving
- Verbal communication
- Customer service and interaction
- Filing and sorting
- Multitasking and organization
- Attention to detail
Timeline
Receptionist
Door 28
06.2024 - 09.2024
Online Assistant
Virtual Handywoman
01.2023 - 12.2023
Sales Associate
River City Jr. Radiers
01.2019 - 12.2021
Bachelor of Arts (B.A.) - Sociology
UC Santa Barbara
High school or equivalent -
River City High School
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