KALEIGH TURNER

• Developed and executed strategic business plans to drive agency growth and profitability.
• Developed and implemented agency policies and procedures to ensure compliance with regulations.
• Oversaw day-to-day operations, including client acquisition, interviewing candidates, and developing contracts
• Implemented effective marketing strategies to enhance the agency's visibility and attract new business opportunities.
• Created financial aspects, including budgeting, forecasting, and optimizing resource allocation for optimal results.
• Fostered a positive and collaborative work culture, promoting innovation and excellence within the agency.

• Proactively managed and responded to customer emails, addressing inquiries and concerns in a timely and professional manner.

• Work on site activations as needed with various clients and brands to enhance brand awareness

• Resolved conflicts and escalated issues to ensure a high level of customer satisfaction.

• Demonstrated strong communication skills to effectively convey solutions and maintain positive customer relationships.

• Collaborated with cross-functional teams to streamline processes and improve overall customer experience.

•Conducted customer research to gain insights into consumer behavior

• Collaborating with clients to develop promotional strategies and plans for events.
• Leading and managing a team of Brand Ambassadors to ensure successful execution of events.
• Recruiting and training new Brand Ambassadors to join the team.
• Troubleshooting any issues that may arise during an event in order to maintain a positive customer experience.

• Ensure customer and client are represented and promoted in a professional manner by displaying a high degree of knowledge on their brands.
• Developed and executed brand awareness campaigns to increase customer engagement.

• Prepare for large scale events such as weddings, tournaments, and private event parties of 150+ guests.
• Responsible for assisting with serving meals, bartending and adapting to the changing dynamic of event related work by handling guests requests efficiently and professionally.

• Oversee initiatives directed at maximizing company profits and patient retention.
• Developing sales strategies and attending off site events for marketing purposes.

• Ensure customer and client are represented and promoted in a professional manner by displaying a high degree of knowledge on their brands.

• Private Nanny for two children ages 5 and 10 years old
• Responsible for the childrens' overall care, as well as cooking, managing their daily activities, and teaching advanced English.
• Planned age-appropriate activities to help foster physical, mental, and emotional development.

• Promote and raise awareness of various upcoming campus activities and events through engagement with students and social media.
• Plan and organize details of special events and contribute creative ideas to enhance them.
• Execute events seamlessly and with attention to detail, including ensuring artists and special guests are attended to.
• Developed and maintained budgets, tracked expenses, and monitored financial progress.