Kaleigh St.Onge
Brantford,Canada
Summary
Detail-oriented Event Coordinator with a strong background in planning and executing successful events, enhancing client satisfaction through effective communication and relationship management. Demonstrates creativity in event design and problem-solving, seeking to contribute to an innovative organization.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Member Account Manager
Brantford Golf & Country Club
Brantford, Canada
04.2023 - Current
- Answered phone calls and email inquiries professionally and efficiently, enhancing member satisfaction.
- Tracked member accounts and accounts receivable to maintain accurate financial records.
- Processed monthly statements for members to ensure accurate account information.
- Process payments, auto payments for bank & credit cards.
- Enter new membership applications in Jonas, creating a profile.
- Maintains updated files and database.
- Creates flyers/posters.
- Curated and scheduled content for social media to enhance community interaction.
- Supported other departments during peak times.
Event Planner
Best Western Brantford
Brantford, Canada
11.2022 - 04.2023
- Confirmed business by collecting deposits and organizing event contracts, ensuring smooth planning process.
- Assures all clients’ requirements are effectively communicated internally.
- Assists with execution of weddings, conferences, and events.
- Negotiating food and beverage prices, meeting room rentals, function space and provides rates for group bookings.
- Created event marketing materials including flyers, banquet planners, and menus to enhance client engagement.
- Providing quotes and estimates for events.
- Attended pre-conference meetings to discuss client needs and departmental coordination.
- Site inspections of the property with clients.
- Cultivated and maintained relationships with clients, customers, and vendors to foster collaboration and repeat business.
- Plans and executes staff social events.
- Attending local networking events.
- Handled payment transactions to ensure timely processing.
- Maintains updated files and database.
- Answering phone calls and email inquiries in a professional, friendly and efficient manner.
Customer Service Representative
Printhub.ink
05.2022 - 09.2022
- Engaged with customers to resolve inquiries and improve overall satisfaction.
- Handled phone and email inquiries to ensure timely responses and effective communication.
- Developed and nurtured relationships with clients, customers, and vendors to foster loyalty and collaboration.
- Managed cash and credit card payments to ensure accurate financial processing.
- Providing quotes and estimates for print inquiries.
- Coordinating with the design team over client projects.
Event Coordinator/Innkeeper
Magnolia Ranch
03.2021 - 07.2021
- Coordinated event logistics by organizing site visits and promoting property and décor rental services.
- Liaised with vendors, caterers, exhibitors, and stakeholders to ensure smooth event planning.
- Managed event space setup by arranging furniture and décor to create inviting environments.
- Event Set up & Tear Down: Tables, chairs, décor.
- Emailing guests to confirm event details.
- Checking reservations and sending a welcome email.
- Set up projects in Honeybook.
- Maintain budgets.
- Concierge service. Restaurant recommendations, table settings for couples, photos, anything they require.
- Making Gourmet Breakfast, breakfast cleanup.
- Laundry, wash, dry, fold and put away.
- Watered garden plants daily to maintain their health. Weeding.
- Performed comprehensive cleanup of property grounds to maintain appearance. Picking up sticks.
- Cleaning fire (3) pits and chairs.
- Setting up fire pits with wood, lighter, kindling & bug spray.
- Event day prep: cleaning glasses, chargers, cutlery, spot cleaning chair cushions.
- Executed various maintenance tasks as needed.
Administrative/Event Coordinator
Fleming Office of Sustainability
09.2019 - 04.2020
- Coordinated and designed free market events, enhancing visibility and support for local businesses.
- Planned and executed events including Festivus, Holiday Market, and environmental events, fostering community engagement.
- Researched topics relevant to projects, ensuring comprehensive understanding and informed decision-making.
- Tabling Events: Open House & Other School Events.
- Poster/Invitation Design.
Buffet Server
The Meatball
Banff, Canada
05.2019 - 08.2019
- Greeted and checked in guests for buffet, ensuring a welcoming atmosphere.
- Supported guests by answering questions and fulfilling requests to enhance their dining experience.
- Acted as evening hostess, efficiently running food, assisting guests, and setting tables for large groups.
- Buffet Set Up: Hot & Cold Buffet & Coffee/Juice Station.
- Set tables with clean linens, flatware, and glassware before service.
- Clearing tables.
- Buffet teardown.
- Resetting restaurant for dinner service.
Office Manager
Kingstar Media
Toronto, Canada
08.2011 - 02.2017
- Coordinated annual office summer party, managing décor, guest list, food, gift wrapping, flower arrangements, and designs.
- Scheduled internal and external meetings, coordinating catering, grocery shopping, menu planning, decorating, setup, and teardown.
- Managed office maintenance tasks by coordinating work orders and following up with vendors and maintenance crew.
- Monitored and maintained multi-line switchboard, sorted and distributed mail, sort station cheques, ordering office supplies.
- Greeting clients, employees and vendors.
- Assisted CEO and VP of production with their schedules.
- Completed various ad hoc projects to support team initiatives and improve workflow.
- Assisted production in food styling, recipe research, cooking/baking for new product testing.
- Prepared dubbing materials for shipping, ensuring accurate and timely distribution. for shipping.
Education
Restaurant and Hotel Management - Hospitality
Sir Sanford Fleming College
Peterborough04-2020
Skills
- Client and Vendor Management
- Special events planning
- Promotional Materials
- Feature Sheets
- Social Media
- Website Design
- MS Word
- Excel
- PowerPoint
- Outlook
- Publisher
- Creative problem solving
- Time Management
- Organized
- Team Oriented
- Leadership Abilities
- Effective communication
- Customer Engagement
Certification
- Presidents Honour Roll
- Health & Safety Ministry of Labour Certificate
- OTEC Service Excellence Dynamics Certificate
- Smart Serve Certified
- Safe Talk Certificate (Mental Health Awareness)
- Dean’s List: 4 Semesters, Top of Program Award
- Smart Serve Award
- Food Handlers Certificate
Phone
cell, 519-802-6683
Timeline
Member Account Manager
Brantford Golf & Country Club
04.2023 - Current
Event Planner
Best Western Brantford
11.2022 - 04.2023
Customer Service Representative
Printhub.ink
05.2022 - 09.2022
Event Coordinator/Innkeeper
Magnolia Ranch
03.2021 - 07.2021
Administrative/Event Coordinator
Fleming Office of Sustainability
09.2019 - 04.2020
Buffet Server
The Meatball
05.2019 - 08.2019
Office Manager
Kingstar Media
08.2011 - 02.2017
Restaurant and Hotel Management - Hospitality
Sir Sanford Fleming College