Kaleigh MacMillan
Toronto,ON
Summary
Compassionate and dedicated professional with a diverse background in customer service and direct support roles. Leveraging hands-on experience as a swim instructor, server, and greeter, I have honed my interpersonal and communication skills and developed a keen understanding of diverse populations. Through my meaningful work at Crossing All Bridges and Woodview Mental Health and Autism Services, I have demonstrated a passion for supporting individuals with varying needs. I am eager to contribute my diverse background and unwavering dedication to the mission of Woodview. Let's connect and discuss how my unique experiences align with the goals of your office-based counselling team.
Overview
4
4
years of professional experience
Work History
Lifeguard/Swim Instructor
Laurier Brantford YMCA
09.2021 - Current
- Proficiency in first responder skills including First Aid and CPR to provide individuals in distress optimal support.
- Provide friendly customer service and address the concerns of guests.
- Monitor the safety of guests in and around the swimming pool.
- Provide swim instruction to swimmers of varying ages and skill levels.
- Provide positive reinforcement and motivation to increase swimmer confidence and performance.
- Note the strengths and skill development of each swimmer in class to track progress.
Server
Boston Pizza
05.2022 - 08.2022
- Served food and beverages promptly with focused attention to customer needs.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Greeter
Home Depot
05.2021 - 08.2021
- Greeted and engaged customers in a friendly and welcoming manner as their first point of contact.
- Answered customers' questions and directed their inquiries to appropriate areas.
- Provided friendly, attentive service throughout peak times for responsive customer care.
Swim Instructor
Scarborough Swim Club
09.2019 - 03.2020
- Provided swim instruction to students varying in age and skill levels.
- Prepared and planned lessons to progress students from basic to advanced swimming skills in a pre-competitive environment.
- Provided positive reinforcement and motivation to increase student confidence and performance.
- Utilized teaching aids such as kickboards, diving rings, and fins to progress students' swimming skills.
Education
Bachelor of Social Work Candidate -
Wilfrid Laurier University
Brantford, ON04.2024
Skills
- CPR-C & First Aid
- ASSIST (Suicide Prevention)
- Cognitive Behavioural Therapy
- Case Conceptualization
Achievements
Dean's List - 2021, 2022, 2023
Recipient of - In Course Scholarship recognizing academic excellence
Skills
Positive and sociable: able to work well independently and in groups
Work well under pressure: with strong leadership qualities
Resilient and adaptable: flexible and a quick learner
Volunteering
O-Week Volunteer (September 2022 & September 2023)
- Volunteered during orientation week with Wilfred Laurier
- Assisted with set-up, delivery and take-down of activities throughout orientation week
- Provided support to first-year students through their transition to university
Social Work Placement Experience
Woodview Mental Health and Autism Services, Brantford, Ontario (September 2023 - December 2023)
- Assisted with the preparation and delivery of the CBT-based group anxiety sessions for both children and teens.
- Planned individual sessions and worked with teens one-on-one to develop skills and coping strategies.
- Reported and documented case notes for both individual and group sessions.
- Shadowed and observed caseworkers' assessment and counselling approaches, strategies and techniques.
- Developed an anxiety workbook as a resource for participants to utilize after the program ended.
Crossing All Bridges, Brantford, Ontario (January 2023 - April 2023)
- Assisted instructors with lesson delivery and leading some activities for adults with developmental disabilities
- Engaged and built relationships with participants
- Created and led a "Vocal Valentine" program with participants
- Further developed and utilized social work skills when engaging with participants
Timeline
Server
Boston Pizza
05.2022 - 08.2022
Lifeguard/Swim Instructor
Laurier Brantford YMCA
09.2021 - Current
Greeter
Home Depot
05.2021 - 08.2021
Swim Instructor
Scarborough Swim Club
09.2019 - 03.2020
Bachelor of Social Work Candidate -
Wilfrid Laurier University
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