Hi, I’m
Kaleigh Kwong
National City
Summary
Resourceful United States Navy IT2 and Information Technician offering expertise in delivering and supporting communications equipment and devices for military personnel. Expert in configuring and maintaining modems, servers, multiplexers, and satellite systems for effective and consistent communications. Driven to provide secure systems by testing and analyzing to determine strength and integrity of equipment. Hardworking well-qualified combat professional maintaining equipment, completing patrols and briefing leadership. Knowledgeable about risk, safety gear and terrain assessments. Valid TS/SCI clearance.
Overview
4
years of professional experience
Work History
US Navy
Information Systems Technician
06.2020 - Current
Job overview
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for end users.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Assisted with updating technical support best practices for use by team.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Used ticketing systems to manage and process support actions and requests.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Installed and configured network printers and other peripheral devices.
- Trained users on how to properly operate equipment and software programs.
- Safeguarded sensitive company data with robust backup strategies and disaster recovery plans in place.
- Logged information for reporting purposes.
- Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
- Upheld US Navy dress and appearance regulations for professional appearance.
- Maintained awareness of subordinates' personal problems and shortcomings, supporting personal and professional growth.
Education
Elk Grove High SchoolElk Grove, CA
High School Diploma
Skills
- IT Asset Management
- Connectivity Resolution
- Inventory Oversight
- Attention to Detail
- Multitasking
- Reliability
- Organizational Skills
- Continuous Improvement
- Maintenance
- Strong Work Ethic
- Briefing leadership
- Managing classified information
Timeline
Information Systems Technician
US Navy
06.2020 - Current
Elk Grove High School
High School Diploma
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