Kaleigh Kerr
Guelph,Canada
Summary
Professional hospitality worker, ready to excel in a fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining a clean and organized workspace. Reliable and results-driven, with a positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Server/Barista
The Cornerstone
01.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Support individuals facing both mental health and housing crises by connecting them with councilors and support lines
Bartender
Brothers Brewing Company
06.2023 - 04.2024
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
Residence Assistant
University of Guelph
08.2021 - 04.2023
- Demonstrated strong organizational and management skills in a large team environment to foster a sense of community
- Established trust with residents through active listening skills while maintaining confidentiality in sensitive situations.
- Promoted inclusivity within the residence community by implementing diversity awareness programs and activities.
- Facilitated strong communication between residents, staff, and management to foster positive relationships.
Research Assistant
University of Guelph
04.2022 - 10.2022
- Worked with Dr. Mavis Morton to analyze both qualitative and quantitative data gathered from First Year seminar (FYS) students regarding attitudes, perspectives, and benefits of FYS courses at the University of Guelph
- Co-presented finalized data with Dr. Morton in the form of graphs to the Vice-Provost (Student Affairs) Leadership Team at the University of Guelph
- Used Nvivo software programming and Excel to analyze data
Website Co-Developer
Writing In the Sciences (WITS)
08.2021 - 10.2021
- Company Overview: WITS is a series of modules, interviews, and resources designed to provide science researchers and post-secondary students with practical guidance on how to use clarity and precision in scientific writing.
- Co-developed NSERC funded Writing In the Sciences (WITS) website
- WITS is a series of modules, interviews, and resources designed to provide science researchers and post-secondary students with practical guidance on how to use clarity and precision in scientific writing.
Education
Bachelor of Political Science Honours -
University of Guelph
04.2023
Bachelor of Arts - Contemporary Studies
TMU (Formerly Ryerson University)
04.2018
Skills
- Communication
- Interpersonal
- Time Management
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Data Management
Timeline
Bartender
Brothers Brewing Company
06.2023 - 04.2024
Server/Barista
The Cornerstone
01.2023 - Current
Research Assistant
University of Guelph
04.2022 - 10.2022
Residence Assistant
University of Guelph
08.2021 - 04.2023
Website Co-Developer
Writing In the Sciences (WITS)
08.2021 - 10.2021
Bachelor of Arts - Contemporary Studies
TMU (Formerly Ryerson University)
Bachelor of Political Science Honours -
University of Guelph
Similar Profiles
Garrett MacFieGarrett MacFie
Head Chef at The CornerstoneHead Chef at The Cornerstone
Adasa MontanoAdasa Montano
Leasing Consultant at CornerstoneLeasing Consultant at Cornerstone
Nelson AminuNelson Aminu
IT Technician at Langworthy CoRnerstone AssociationIT Technician at Langworthy CoRnerstone Association
Charitha VemulaCharitha Vemula
Retail Associate (Part-Time) at WalmartRetail Associate (Part-Time) at Walmart
Heather LoveHeather Love
Radiation Therapist at Waterloo Wellington Regional Cancer ProgramRadiation Therapist at Waterloo Wellington Regional Cancer Program