KALEENA HEWITT-DAVIDSON
Brampton,ON
Summary
Highly motivated and detail-oriented professional with 3+ years of experience in customer service, administration, and retail operations. Proven ability to excel in fast-paced environments, manage multiple responsibilities, and provide exceptional client interactions. Strong organizational, leadership, and problem-solving skills, committed to professionalism and efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
Legoland Discovery Centre
01.2022 - Current
- Deliver outstanding customer service by greeting guests, answering inquiries, and assisting with purchases
- Operate POS systems to process transactions efficiently while ensuring accuracy and compliance with company policies
- Maintain store presentation, cleanliness, and merchandising standards to enhance customer experience
- Proactively resolve guest concerns, escalating issues when necessary to maintain satisfaction
- Adhere to all safety and operational guidelines to support a secure and welcoming environment
Front Desk Clerk
Brampton Civic Hospital
12.2021 - 03.2024
- Served as the first point of contact for patients and visitors, ensuring a welcoming and efficient check-in process
- Reviewed screening tools, assessed visitor eligibility, and enforced proper protective measures
- Provided accurate information and clear directions to patients, visitors, and hospital staff
- Assisted in transporting patients and their belongings to designated areas while maintaining confidentiality
- De-escalated conflicts and coordinated with leadership when necessary to uphold a safe hospital environment
Education
Bachelor of Arts (Honours) - Philosophy
Toronto Metropolitan University
Toronto, ON02.2025
Ontario Secondary School Diploma -
St. Marguerite D'Youville S.S.
Brampton, ON06.2023
Skills
- Customer Service & Client Relations
- Fast-Paced & High-Volume Environments
- Administrative & Front Desk Operations
- Conflict Resolution & De-escalation
- Cash Handling & Point of Sale (POS)
- Microsoft Office Suite (Word, Excel, Outlook)
- AbelMed
- Advanced Keyboarding Skills
- Leadership & Team Collaboration
- Strong Oral & Written Communication
- Adaptability & Willingness to Learn
- Advanced Typing & Data Entry
Certification
Smart Serve Certified, 12/11/23, 12/09/28
Additional Information
Microsoft Office Suite (Word, Excel, Outlook), AbelMed, Advanced Typing & Data Entry, English, Fluent, Flexible, including evenings and weekends
Languages
English
Native or Bilingual
Timeline
Retail Sales Associate
Legoland Discovery Centre
01.2022 - Current
Front Desk Clerk
Brampton Civic Hospital
12.2021 - 03.2024
Ontario Secondary School Diploma -
St. Marguerite D'Youville S.S.
Smart Serve Certified, 12/11/23, 12/09/28
Bachelor of Arts (Honours) - Philosophy
Toronto Metropolitan University
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