Kaleb Suleiman
Toronto,ON
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent [Job Title] skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Holt Renfrew
09.2022 - Current
- Excelled at cross-selling complementary products by highlighting their benefits during interactions with existing customers.
- Analyzed data trends in order to anticipate future challenges or opportunities within the market segment.
- Participated in trade shows and industry events to expand network connections and generate leads.
- Coordinated efforts between departments for seamless communication regarding customer concerns or requests.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues.
- Collaborated with sales teams to identify opportunities, up-sell products, and exceed targets.
- Leveraged advanced problem-solving skills when addressing complex client issues or complaints, leading to satisfactory outcomes for all parties involved.
- Provided personalized support to customers, tailoring solutions based on their unique requirements.
Mosquito Pest Control Specialist
McDonald's Fast Food Restaurant
01.2020 - 01.2022
- Applied pesticides to inside and outside of structures utilizing company protocols.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Conducted property and building walk-throughs to assess conditions, identify infestations, and isolate sources.
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Adhered to most stringent safety procedures when applying chemicals.
- Navigated challenging properties with ease, identifying potential access points for pests and offering recommendations for structural improvements to prevent future infestations.
- Inspected commercial and residential buildings and structures for pest issues.
- Determined most efficient method to get rid of pests depending upon type of bug and degree of infestation.
Education
Advanced Diploma - Construction Technique
George Brown College
Toronto, ON05.2020
Skills
- Complaint Handling
- Customer Relationship Management (CRM)
- CRM Software
- Call center experience
Languages
English
Full Professional
Certification
- [Area of certification] Training - [Timeframe]
Timeline
Customer Support Specialist
Holt Renfrew
09.2022 - Current
Mosquito Pest Control Specialist
McDonald's Fast Food Restaurant
01.2020 - 01.2022
Advanced Diploma - Construction Technique
George Brown College