Kaleb Rodrigues
Ottawa,Ontario
Summary
Outdoor Enthusiast with a Passion for Customer Service With over 10 years in customer-facing roles, I bring enthusiasm and a knack for making customers happy. Experienced in providing excellent service and product advice. The outdoors is where I shine—Climbing trees for a living, certified Level 3 snowboard instructor, avid rock climber, and a happy tent camper. Adaptable and driven, I’m all about spreading the love for active lifestyles.
Overview
17
17
years of professional experience
4
4
Certification
Work History
Climbing Arborist
Wild Heart Tree Care
06.2024 - 10.2024
- Performed care practices for the trees, using climbing systems (MRS/DRT, SRT) and other tools
- Performed phased trimming or pruning for protection of property, human, and animal life as well as for the preservation of ornamental trees
- Executed tree removals using spurs and mechanical advantage systems as rigging techniques.
- Operated , chainsaws, chipper, skid steer and all other equipment safely
- Conducted thorough site assessments to identify potential hazards before beginning any work, minimizing risk to personnel and property.
Arborist Assistant
Tim-O-Tree
06.2022 - 05.2024
- Collaborated closely with the arborist to develop effective plans for each job site''s unique needs.
- Performed tree climbing, pruning, and removals.
- Operated and maintained chainsaw, wood chipper,stump grinder and any other needed tools.
- Managed client and neighbor relations for risk management.
- Conducted site visits and provided quotes.
Carpenter Assistant
Golden Carpentry
12.2021 - 05.2022
- Cut, shaped, and assembled building materials like wood and fiberglass.
- Installed wooden structures such as joists, partitions, beams, and studs.
- Used hand and power tools such as electric hand saws, claw hammers, meters, nail guns, etc.
Access Control Specialist
HCL Technologies
06.2020 - 08.2021
- Granted security authorizations and created profiles for accessing various platforms/systems/web content/physical accesses.
- Coordinated and managed vendor and support staff relationships for hardware/software/network problem resolution.
- Collaborated closely with help desk peers in cross-training.
Senior Technical Support Analyst
HCL Technologies
12.2016 - 06.2020
- Registered all incoming cases in provided Case Management Tool.
- Utilized and contributed to Volvo IT’s Knowledge Management System.
- Support 2nd and 3rd Line Teams with Problem Identification and Resolution
Prospector Customers
SM Services
04.2013 - 07.2013
- Prospecting new potential companies for the client's software
- Developing relationship with Directors/Managers responsible for strategic plan in the company
- Supported my team to achieve the weekly goals
Commercial Executive
Ometz Group
10.2010 - 04.2012
- Prospecting customers interested in studying English, setting up meetings and closing up the deals
- Recruiting new members for my team and training them
- More than 700 students enrolled by the team for my unit in one year
Seasonal Store Associate
Cia. Hering
12.2009 - 01.2010
- Surpassed individual sales goal, reaching over R$ 51,000 in 25 working days
- Gained a great experience dealing with different types of customers, the ability to multitasking and absorb the internal competition of a company
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Market Researcher
Ocupantes - Corporate Real Estate
02.2008 - 10.2009
- Working in the retail department for clients such as Walmart and Bradesco Bank
- Prospecting new clients for the company
- Outlining the flow of tasks and supporting the business sector
- Making financial reports, applying research methods to the market
Education
Bachelor's Degree - Communication, Advertising and Marketing
Universidade Paulista
São Paulo, SP01.2011
Skills
- Customer Service (10 years)
- Sales Expertise
- Merchandising
- Inventory Management
- Product Knowledge
- Problem-Solving
- Adaptability
- Attention to Detail
- Interpersonal Skills
- Resilience
Certification
- Global Business Skills, HARDSKILLS, Present
- 3rd Level Snowboard Instructor, SITS Poland, Present
- Chainsaw Safety, AMHSA, 08/01/22, 08/31/25
- Worker Health and Safety Awareness in 4 Steps, 08/01/22 to Present
Languages
Portuguese
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
Polish
Elementary
Interests
Sports
Adventure
Travelling
Bible / History
Neuropsychology
Timeline
Climbing Arborist
Wild Heart Tree Care
06.2024 - 10.2024
Arborist Assistant
Tim-O-Tree
06.2022 - 05.2024
Carpenter Assistant
Golden Carpentry
12.2021 - 05.2022
Access Control Specialist
HCL Technologies
06.2020 - 08.2021
Senior Technical Support Analyst
HCL Technologies
12.2016 - 06.2020
Prospector Customers
SM Services
04.2013 - 07.2013
Commercial Executive
Ometz Group
10.2010 - 04.2012
Seasonal Store Associate
Cia. Hering
12.2009 - 01.2010
Market Researcher
Ocupantes - Corporate Real Estate
02.2008 - 10.2009
Bachelor's Degree - Communication, Advertising and Marketing
Universidade Paulista
Similar Profiles
Staci MinerStaci Miner
Strategic Business Consultant at Wild Heart SocietyStrategic Business Consultant at Wild Heart Society
Treyson BartenTreyson Barten
Kennel Technician at Wild at Heart Canine AcademyKennel Technician at Wild at Heart Canine Academy
Rhys KinseyRhys Kinsey
Volunteer at Wild At Heart, Horse RescueVolunteer at Wild At Heart, Horse Rescue
GLEN HOWELLGLEN HOWELL
HR Research Analyst at Statistics Canada (HR Business Intelligence, Wellness, and Transformation Division)HR Research Analyst at Statistics Canada (HR Business Intelligence, Wellness, and Transformation Division)
Mourad FaciMourad Faci
Registered Sedation Dental Nurse at Different Dental ClinincsRegistered Sedation Dental Nurse at Different Dental Clinincs